Quân Nhã

A QC Engineer with 2 years of experience in software testing within Agile environments, passionate about ensuring product quality through structured test design and thorough defect analysis. Strong understanding of Software Testing Life Cycle (STLC) and defect management processes, applied to improve test coverage, enhance product reliability, and minimize post release issues. Hands on experience testing Jira based applications, validating workflows, permissions, integrations, and configuration logic to ensure system stability and alignment with business requirements.

Highly analytical and detail oriented, capable of quickly understanding systems, identifying edge cases, and proactively preventing production issues. Effective in collaborating with Developers and PO to deliver stable, high quality releases.

QC Engineer at DevSamurai (2024-03 – Present)

AssetIT – IT Asset Management application for Jira. Team size: 9 members

• Designed and executed 500+ manual test cases using Black-Box techniques, covering Functional, Regression, Smoke, and Exploratory Testing to ensure product quality prior to release.
• Performed API Testing using Postman to verify request/response payloads, authentication flows, status codes, and business logic across multiple endpoints.
• Validated workflows, user roles, permissions, and system configurations within the Jira ecosystem to ensure alignment with Acceptance Criteria.
• Conducted root cause analysis on recurring defects and collaborated with developers to reduce defect recurrence and improve long-term product stability.
• Collaborated with the Product Owner to decompose requirements and define user stories with clear, testable Acceptance Criteria aligned with project goals.

QC Engineer at DevSamurai (2024-03 – Present)

AgileTest – Test Management application for Jira. Team size: 10 members

• Developed and executed end-to-end test cases across multiple modules, achieving ~80% Test Coverage for major releases.
• Participated in requirement analysis and sprint planning within an Agile/Scrum environment to ensure testability and clarity of user stories.
• Reduced post-release defect rate through systematic Regression and Exploratory Testing throughout the SDLC.
• Performed API Testing using Postman to validate request/response accuracy and system integration across modules.
• Collaborated with developers and product teams to troubleshoot defects and accelerate bug resolution.

QC Engineer at DevSamurai (2024-03 – Present)

AgileTest Rovo Agent

• Tested and validated an AI-driven test management agent integrated within the Atlassian Rovo ecosystem, verifying functional accuracy and reliability of agent behaviors across key testing workflows.
• Designed and executed structured test cases to assess system performance across multiple scenarios.
• Performed data validation and audit of AI-generated outputs against source data to ensure output accuracy and data integrity.

QC Engineer at DevSamurai (2024-03 – Present)

Customer Support

• Owned end-to-end customer support for AssetIT, directly engaging with end users to understand business processes, diagnose issues, and drive product improvements based on real world usage feedback.
• Resolved 200+ application issues by conducting in-depth user discussions to clarify requirements, identify root causes, and deliver accurate, timely resolutions.

Data Analyst Intern at Intelligent Financial Research & Consulting (IFRC) (2023-04 – 2023-09)

• Conducted data research and processing using R programming language to support analytical reporting and data-driven decision making.
• Performed data cleaning, validation, and quality checks to ensure accuracy and consistency of datasets prior to analysis.
• Participated in website development and content updates, contributing to documentation and internal knowledge materials.
• Designed project brochures and presentation materials to communicate research findings to stakeholders.

Bachelor's Degree in Management Information Systems – Ho Chi Minh University of Banking (HUB) (2021 – 2025)