Quỳnh Hồ

Interpreter at Saigon Exhibition and Convention Center (SECC) (2024-01 – Present)

Facilitated booth communication and product introduction at exhibitions

Facilitated booth communication between international clients and manufacturers. (English <-> Vietnamese)
Introduced products effectively to a diverse audience, noted inquiries, and business contacts for further follow-up.

Teaching Assistant at ILA English Centre (2024-12 – 2025-06)

Supported foreign teachers and facilitated communication in English-speaking environment

Supported foreign teachers with interpretation in an English-speaking environment
Facilitated communication between students and native speakers during lessons.
Compiled academic progress reports and communicated with parents regarding student performance

Customer Service Advisor - Expedia at CONCENTRIX (2025-02 – 2025-05)

Delivered outstanding customer support for Expedia's travel services

Delivered outstanding customer support via phone, chat, and email for Expedia's travel services
Assisted customers with booking, itinerary changes, cancellations, and refunds across flights, hotels, and vacation packages.
Navigated multiple systems to retrieve information and process customer requests accurately

Customer Relationship Management at GBG SERVICE GROUP (2025-06 – 2026-03)

Handled customer complaints and managed relationships with sellers and vendors

Handled customers' complaints by gathering and checking claim info.
Coordinated with sellers and vendors and reviewed policies, terms, and conditions
Conducted verification and cross-checks of information from multiple parties and relevant departments
Documented case findings, decisions accurately for further follow-up.

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