Tâm Đoàn
IT BA
Thuê người này
Gửi đề nghị công việc trực tiếp cho ứng viên này
Giới thiệu
Information Systems graduate specializing in Business Analysis and System Modeling. Proficient in requirement elicitation, designing BPMN 2.0 workflows, and documenting SRS/User Stories. Combines technical skills in SQL/Data Analysis with Figma prototyping to bridge the gap between business needs and system solutions.
Kinh nghiệm
IT Support & Data Analysis Intern at Green Energy Auto JSC (BYD Gia Định) (2025-03 – 2025-05)
Collected and structured operational data from IT support requests. Analyzed recurring issues and summarized findings using Excel. Built simple reports to track issue frequency and response time. Supported internal documentation and workflow improvement.
- Collected and structured operational data from IT support requests
- Analyzed recurring issues and summarized findings using Excel (Pivot Table)
- Built simple reports to track issue frequency and response time
- Supported internal documentation and workflow improvement.
Học vấn
Bachelor's in Information Systems – Ho Chi Minh City University of Industry and Trade (HUIT).
