IT BA
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Information Systems graduate specializing in Business Analysis and System Modeling. Proficient in requirement elicitation, designing BPMN 2.0 workflows, and documenting SRS/User Stories. Combines technical skills in SQL/Data Analysis with Figma prototyping to bridge the gap between business needs and system solutions.
IT Support & Data Analysis Intern at Green Energy Auto JSC (BYD Gia Định) (2025-03 – 2025-05)
Collected and structured operational data from IT support requests. Analyzed recurring issues and summarized findings using Excel. Built simple reports to track issue frequency and response time. Supported internal documentation and workflow improvement.
Bachelor's in Information Systems – Ho Chi Minh City University of Industry and Trade (HUIT).
