Th Mary

Friendly and knowledgeable Tour Guide with experience leading individuals and groups on cultural, historical, and sightseeing tours. Skilled in providing engaging presentations, ensuring guest safety, and delivering excellent customer service. Strong communication skills, problem-solving ability, and knowledge of local attractions. Able to manage schedules, coordinate transportation, and create memorable travel experiences for visitors.

Tour Guide - Papa Holiday

(2023-11 - 2024-07)

• Directly guide international tourist groups
• Explain and introduce destinations, local culture and history
• Accompany, support and take care of guests throughout the journey
• Ensuring service quality and customer experience
• Coordinate with relevant departments during tour operation

Tour Operator - MCB Vietnam tour event

(2022-08 - 2023-02)

• Analyse data of hotels, resorts, transportations...
• Build tours and schedule
• Translate tours
• Make report to the manager

Receptionist - Golden lotus healing spa world

(2020-11 - 2022-02)

Main responsibility

• Introduce and check in, check out for customer
• Sell goods for Foreigners and Vietnamese
• Advertise products on media publications such as: banner, poster, website
• Make reports of sales every day
• Advertising products of the company to customers effectively: contribute to a 10% increase in the number of customers within 3 months of working
• Observe, learn and catch customers' need well
• Improve English Communication Skill

International Tour Guide - Freelance

(2024 - 2026)

Bachelor of Arts - English Linguistic - Gia Dinh University (2020-08 - 2023-12)