Thanh Phan

Senior Visa & Education Case Officer with 15+ years of experience in international education. Experienced in student and visitor visa case preparation, documentation, application review and quality checking across Australia, Canada, New Zealand, USA, Singapore and other markets. Strong background in staff support and training, overseas partner communication, client support and multi-market case processing.

Senior Case Officer at MAS (2023-11 – Present)

• Prepare and process student visa applications for Australia, Canada, New Zealand, USA and Singapore, as well as visitor visa applications.
• Review and quality-check visa applications prepared by other staff before lodgement.
• Liaise with overseas partners and coordinate required documentation and case processing.
• Support and train new staff and participate in partner meetings and training sessions.
• Support customers with related education and visa services; translate profiles and supporting documents.
• Support exhibitions, events and seminars and collaborate with other departments.

Senior Case Officer at STUDYLINK (2015-10 – 2023-10)

• Prepared and processed student visa applications for Australia, Canada, New Zealand, USA and other markets.
• Reviewed visa applications prepared by other staff before lodgement and provided counselling support to subagents.
• Communicated with overseas partners and coordinated documentation and application processing.
• Supported and trained new staff and participated in meetings and training sessions with overseas partners.
• Supported company events and seminars.

Counsellor at OEC Global Education (2013-06 – 2015-09)

• Provided counselling support for Australia, New Zealand and Thailand markets.
• Prepared and processed student visa applications for Australia, New Zealand, Thailand, Italy and USA.
• Prepared tourist visa applications for Australia and USA.
• Handled translation, customer communications, correspondence and document flow.
• Prepared and organised company events and seminars and supported online marketing activities.
• Supported airline ticket arrangements for customers.

Translator & Case Officer at Tan Dai Duong Limited Company (2011-08 – 2013-05)

• Translated documents and supported online marketing activities.
• Prepared and processed student visa applications for Australia.

Bachelor of English in English – Hue College of Foreign Language (2007-09 – 2011-07)