Thanh Vu Thi Phuong

Client-focused professional with 3+ years of experience in international hospitality, supporting VIP and corporate guests, coordinating personalized arrangements, and preparing operational reports. Experienced in cross-functional coordination, event support, and handling multiple requests in fast-paced environments. Strong organizational and communication skills with professional working proficiency in English.

Guest Relations Officer at LOTTE Hotel Saigon (2024-07 – Present)

• Managed relationships with 28 premium guests daily, including Executive Lounge and VIP guests.
• Handled personalized requests, including dining reservations, local recommendations, transportation, and special arrangements.
• Coordinated group arrivals by consolidating guest information and communicating requirements across relevant departments.
• Prepared daily operational reports covering VIP and Executive guests, long-stay guests, lounge activity, groups, and upcoming events.
• Coordinated with Sales and cross-functional teams to address guest requirements and ensure seamless service delivery.

Hostess (Part-time) at Sofitel Saigon Plaza (2023-01 – 2024-03)

• Supported guest arrivals, booking checks, buffet setup, and corporate events, including meetings and special dining arrangements.
• Supported large-volume corporate orders, including checking, packing, and coordinating delivery of up to 100 mooncakes.
• Promoted membership programs and supported outlet membership targets; Top Membership Performer for 3 consecutive months.

Volunteer at Operation Smile Vietnam (2022-06 – Present)

• Coordinated logistics for medical missions, including meals, transportation, and room setup for doctors, staff, patients, and volunteers.
• Welcomed and supported individual and corporate sponsors during medical programs.
• Prepared daily program reports and consolidated patient photos and program information for Operation Smile Vietnam.

Bachelor in Hotel Management – Industrial University of Ho Chi Minh City

Ielts 6.0