Thảo Hồ

Senior Travel Consultant (Senior Travel Sales Executive) at SENI WORLD TRAVEL CO., LTD. - VIETNAM (2024-09 – Present)

Design personalized and tailor-made travel itineraries for international clients visiting Vietnam, Laos, Cambodia & Thailand.
Manage a client portfolio with 80% of customers from the Indian market (Vietnamtour.in)
Provide travel consultation, prepare quotations, negotiate contracts, and maintain relationships through the company's CRM system.
Sell & Customized tour for EU, Australian, and US markets, including luxury Mekong cruises and tailor-made travel experiences (Vietnamtour.co.za & Topmekongcruises.com)
Coordinate tour operations and resolve issues during clients' journeys to ensure smooth service delivery.
Monitor sales performance, prepare reports, and set monthly sales strategies and targets.
Best Sales Performer - Q1 & Q2 2025, generating USD 235,000 revenue within the first 6 months.
Consistently exceeded monthly sales targets with 160% - 250% KPI achievement.
Best Performance of the Year 2025, achieving USD 356,000 total revenue, ranking Top 5 employees company-wide.
Achieved 302% of probation KPI in October 2024.
Earliest employee to achieve annual KPI in 2025, completing the target 5 months ahead of schedule.
Awarded internal sales competition titles for fastest 300% and 200% target achievements.

Sales Executive Tour Inbound + Product Assistant at AADASIA GROUP TRAVEL & TRADING CO., LTD. (2024-02 – 2024-09)

Designed travel itineraries and prepared tour quotations for Vietnam, Laos, and Cambodia for both B2B international travel agencies and B2C clients, focusing on markets such as Australia, the United States, and the UAE.
Managed and supported clients before, during, and after their trips, ensuring smooth travel experiences and high customer satisfaction.
Managed the company's OTA channels, including TourRadar and Viator.
Developed new business channels by identifying and collaborating with overseas travel partners based on the company's capability profile.
Conducted market research and developed new tourism products such as golf tours, business trips, and excursion programs.
Researched and developed 10+ new tour products within one month for the U.S. market.
Conducted product research and pricing strategies for tailor-made tours targeting the Australian market, contributing to 30% revenue growth in the first half of 2024.
Designed the "Excursion Vietnam" product portfolio for B2B partners, including: 12 long-haul itineraries, 21 short tours, 4 golf tour programs (targeting the Australian and UAE markets).

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