Thế Hiển

Detail-oriented professional with 3+ years of experience in banking operations, specializing in transaction handling and reconciliation. Strong attention to detail and accuracy in processing payments, with the ability to handle high-volume transactions and resolve discrepancies. Eager to leverage my skills and contribute to efficient business operations in a dynamic environment.

INTERN at VIETNAM EXPORT IMPORT JOINT STOCK BANK (EXIMBANK) (2020-08 – 2020-11)

• Supported daily banking operations and processed related documents.
• Assisted in handling customer transactions and performing accurate data entry.

Sales - Card Center at VIETNAM EXPORT IMPORT JOINT STOCK BANK (EXIMBANK) (2022-05 – 2022-12)

• Handled customer inquiries and resolved issues related to card services.
• Maintained and updated customer information accurately in the system.
• Delivered high-quality customer service, ensuring customer satisfaction.

Payment Staff at VIETNAM EXPORT IMPORT JOINT STOCK BANK (EXIMBANK) (2022-12 – Present)

• Handled international payment transactions and monitored cash flow to ensure timely and accurate processing.
• Performed daily reconciliation between bank records and internal systems, ensuring data accuracy.
• Processed and verified payment documents in compliance with banking regulations and internal policies.
• Investigated and resolved discrepancies by coordinating with internal teams and related parties.
• Supported cross-border transactions and ensured smooth execution of remittances.
• Contributed to process improvement initiatives, including SWIFT GO (2023) and VISA Direct (2024).
• Communicated with customers and internal stakeholders to resolve transaction-related issues.
• Prepared reports on transaction activities to support daily operations and reconciliation.

Bachelor in INTERNATIONAL BUSINESS – UNIVERSITY OF ECONOMICS HO CHI MINH CITY (2017-09 – 2021-03)