Thomas Brian

HR Operation Lead with 3 years of experience managing domestic and international projects. Proven track record in strengthening client relationships, enhancing engagement, and streamlining operational processes. Successfully led and managed teams ranging from 5 to over 20 members, ensuring project milestones through improved collaboration and goal alignment.

Skilled in people management, process development, and delivering exceptional customer service, with a strong commitment to driving continuous improvement and creating sustainable value for the organization.

Successfully led multiple projects while maintaining high standards. Facilitated team meetings to align project objectives and resolve issues promptly. Monitored project milestones and client satisfaction metrics to drive continuous improvement.

Revamped onboarding work ows and streamlined cross-departmental collaboration processes, enabling e cient information ow and accelerating project delivery timelines across multiple teams. Managed and expanded teams from 5 to over 20 members, demonstrating e ective leadership and team development. Reported project progress to management teams in Vietnam and the US.

Oversaw employee attendance and proactively communicated reminders to sta when progress milestones were not achieved. Assessed project requirements and assigned tasks to team members to ensure e cient work ow. Instruct sta on company policies and working regulations, ensuring their consistent adherence.

Instructed and trained new sta on their rst day

University of Economics Bachelors - Bachelor of Finance