Thu Thảo

Results-driven sales professional with nearly four years of experience in customer consultation and service across diverse business environments. Skilled in customer relationship management, digital sales, social media page management, content creation, and sales operations. Known for building strong customer relationships, identifying client needs, and consistently driving revenue growth. Seeking to bring this expertise to a dynamic organization that values long-term professional development.

Sales Executive at Olive Shop - Baby Essentials (2023-06 – 2024-01)

• Managed the Fanpage and handled customer consultations and order closing for mother-and-baby customers generated through Facebook Ads.
• Created product visuals, wrote engaging sales content, and developed promotional posts to support online sales.
• Monitored orders, coordinated operational processes, and provided post-purchase customer support.
• Averaged 200–250 orders per month.

Sales Consultant at Colos Multi (2024-02 – 2024-11)

• Provided personalized consultations, handled challenging customer situations, and built strong customer relationships.
• Managed a customer portfolio of milk products, achieving a 45–50% repeat-purchase rate.
• Proactively handled customer inquiries and complaints while enhancing the overall customer experience.
• Collaborated with relevant teams to ensure smooth and efficient sales and customer service processes for mothers and children.

Sales Executive at Business Household (2024-11 – 2025-11)

• Managed sales of two primary product categories: mobile phones and womens fashion.
• Provided multi-channel sales consultation through Facebook, Google, Zalo, Hotline and other platforms.
• Identified customer needs, addressed inquiries, and followed up with leads throughout the sales process until order completion.
• Coordinated with warehouse and delivery partners to ensure timely order fulfillment and effective post-sales customer care.
• Averaged 150–200 orders per month.

Sales Consultant at HUMI Architecture & Interior JSC (2026-01 – 2026-06)

• Advised customers on tailored interior solutions based on their needs and budgets.
• Prepared quotations, monitored project progress, and coordinated with design and construction teams to ensure commitments were met.
• Managed customer relationships throughout the entire process, from initial consultation to project handover.
• Built a pipeline of potential customers and generated new leads through referrals.
• Achieved an average project contract of VND 200 million per project.

Construction Economics – Hanoi Architectural University (2022 – 2026)