Thương Văn

Digital Transformation and AI Automation professional with 4+ years of experience turning complex business requirements into scalable CRM ecosystems, workflow automations, RAG/GraphRAG chatbots, and AI personalization campaigns. Leads engagements across the full delivery lifecycle — from process discovery and stakeholder analysis to solution architecture, hands-on implementation, UAT, and post-launch tuning.

Founder & Digital Transformation Lead at YN Solutions Co., Ltd. (2022-12 – Present)

• Delivered approximately 10 CRM, workflow automation, internal chatbot, and data-management solutions for five business clients.
• Led the full delivery lifecycle: stakeholder discovery, process analysis, requirements definition, solution architecture, implementation, UAT, user training, and post-launch support.
• Built practical business systems using n8n, Airtable, OpenAI, NocoBase, and Coze.
• Digitized agency operations through RAG/GraphRAG chatbots and automated content, image, and video-production workflows aligned with brand guidelines.
• Developed internal chatbots and converted contract repositories into searchable GraphRAG knowledge systems.
• Reduced monthly content-production time from 84 to 16 hours, an improvement of approximately 81%.
• Reduced monthly image-production time from 160 to 80 hours, an improvement of 50%.
• Reduced video-production costs by 40% through AI-assisted production workflows.

Senior Digital Transformation Specialist at ThinkClimax (Climax Interactive Co., Ltd.) (2025-01 – 2026-01)

• Digitized agency operations through RAG/GraphRAG chatbots and automated content, image, and video-production workflows aligned with brand guidelines.
• Developed internal chatbots and converted contract repositories into searchable GraphRAG knowledge systems.
• Reduced monthly content-production time from 84 to 16 hours, an improvement of approximately 81%.
• Reduced monthly image-production time from 160 to 80 hours, an improvement of 50%.
• Reduced video-production costs by 40% through AI-assisted production workflows.

Digital Transformation Consultant at Cubable Joint Stock Company (2022-07 – 2025-01)

• Implemented 15+ digital transformation projects spanning CRM, Mini Apps, RAG/GraphRAG chatbots, and AI-powered solutions.
• Managed projects end-to-end from business-process assessment and requirements analysis to solution design, implementation, user enablement, and handover support.

Bachelor in Finance & Banking – UEH University (2013 – 2017)