Tien Phan

Systems‑oriented Operations Executive with a proven track record in executing complex project lifecycles, managing a portfolio of 140+ tours & 35+ corporate events with 98% on‑time completion for elite B2B & B2C clients. Commercially minded problem solver skilled in optimizing operational budgets and identifying strategic upselling opportunities, consistently maintaining double‑digit profitability across all managed accounts. Experienced in stakeholder coordination and crisis management, capable of resolving high‑pressure operational blockers within 48–72 hours while sustaining 98%+ customer satisfaction, with a strong alignment to sales & inventory planning, pricing & buying strategy, and cross‑functional collaboration.

Adventure Operation Executive at Jackfruit Adventure (2025-03 – 2026-01)

Sustainable tourism startup specializing in urban cycling tours and outdoor CSR focused corporate teambuilding

• Aggregated procurement requirements across multiple concurrent events to optimize purchasing cycles, ensuring zero stock shortages or over-ordering during peak periods.
• Issued and tracked 40+ monthly Purchase Orders (POs) across a network of 180+ service providers, maintaining 99% on‑time delivery from supplier to final site through rigorous schedule monitoring.
• Audited project production budgets averaging 150M VND per project across 10 provinces, identifying supply chain bottlenecks and revising SOPs and the pricing database, which reduced lead times for complex project bids by 10% and improved quotation accuracy.
• Conducted field observations to identify production bottlenecks and high‑pressure operational blockers, established post‑execution feedback loops, and implemented immediate recovery actions within 48 hours, minimizing downtime and ensuring continuous improvement in user experience and operational quality.
• Prepared clear documentation, onboarding protocols, and handoff specifications for 47+ staff and vendors, ensuring consistent execution and minimal logistical errors in high‑pressure environments.
• Rebuilt 100% of the pricing database by auditing legacy records to develop a dynamic costing model, streamlining the transition from creative briefs to production‑ready quotations and visual decks.
• Partnered with internal teams to align delivery schedules and production quantities with creative and event timelines, ensuring seamless execution for elite clients including SAP, PwC, and Microsoft.

Sales & Operations Intern at The Dragon Trip (Transforma Travel Group) (2024-11 – 2025-02)

Inbound tour operator for the UK adventure youth travel market

• Utilized CRM systems and frameworks to process 100+ complex booking packs with 100% data entry accuracy, ensuring precise logistical and financial documentation.
• Curated and updated database records for hostels and tour guides across the UK adventure market to support senior product planning.
• Collaborated daily with overseas agents and local suppliers across Thailand, Laos, Vietnam, and Cambodia to align service direction and ensure seamless delivery.

Bachelor's Degree in Tourism & Tourism Management – Ton Duc Thang University

Exchange Program in Strategic Management in Tourism – Nakhon Pathom Rajabhat University