JAN 2022 – NOW
HEAD OF IT
BALANCE FINANCE & INVESTMENT BRIEF OF RESPONSIBILITIES
- Led the overall technology strategy and digital transformation roadmap, AI adoption ensuring alignment with the company’s business model.
- Oversaw implementation of multi-company ERP system (Odoo), improving operational efficiency across procurement, farm management, retail operations, and finance.
- Directed development of IT Projects including:
o Farm Management with IoT Environmental Monitoring System o Food Retail & POS System o Hospitality Platform o SME360 Procurement Platform o Affiliate Sales & Marketing App
- Established and operated a centralized IT shared services model supporting 200+ users across subsidiaries.
- Collaborated with Vietnam Post to enable a nationwide farm-to-store distribution network of 3,000+ locations, ensuring systems scalability and operational continuity.
- Collaborated with VP Bank to integrate banking services to the mobile app.
SEP 2019 – OCT 2020
HEAD IT SERVICE DELIVERY
CENTRAL RETAILS VN BRIEF OF RESPONSIBILITIES
- Accountable for IT service reliability and operational delivery across 100+ retail stores and business units including BigC/GO, Nguyễn Kim, LanChi Mart, Supersports, Robins, and Crocs.
- Led a national 45+ member IT operations team supplemented by strategic outsourcing partners.
- Managed and optimized core enterprise retail platforms including GOLD Symphony, Vynamic - Diebold Nixdorf, Microsoft Dynamics Fashion, and R-Keeper (F&B).
- Managed and optimized backend module systems with SAP ECC, Oracle EBS and in-housed applications.
- Delivered large-scale IT projects/programs in coordination with regional Thailand IT leadership and offshore vendors, with investment portfolios ranging from USD 1M to 5M.
AUG.2018 – SEP.2019
IT MANAGER
B’sMART (MegaMarket) BRIEF OF RESPONSIBILITIES
- Managed IT operations and system performance for 168 convenience store locations nationwide.
- Led deployment and modernization initiatives including Vision merchandise system, warehouse automation, BI analytics portal, and finance data consolidation from Oracle to SAP.
- Owned IT budgeting, policy enforcement, SOP development, and team KPIs to ensure operational governance and cost efficiency.
JAN 2015 – AUG 2018
HEAD OF IT
HBCI GROUP BRIEF OF RESPONSIBILITIES
- Built and led a centralized IT shared-services framework covering infrastructure, software development, helpdesk, and internal training.
- Provided comprehensive operational procedures, service controls, SLAs, contract and billing protocols for the service.
- Implemented private VPS private cloud datacenter, network infrastructure and digital platforms supporting construction and hospitality operations.
- Delivered IT and ELV project for a luxury hospitality and condotel complex in Hoi An – Da Nang, including data network, CCTV, PA, Access control, IPTV/MATV, Property and Retail Management Systems (with Oracle PMS and components).
MAR 2009 – DEC 2014
IT MANAGER
KUSTO GROUP BRIEF OF RESPONSIBILITIES
- Managed IT team and service operations, ensuring project collaboration across business functions.
- Led training and organizational change initiatives to ensure technology adoption and process maturity.
- Implemented various construction projects management platforms including BIM, NewForma, Oracle Primavera P6, Enterprise Collaboration (Wrike/Bitrix/Sharepoint), Enterprise accounting/finance control system, CRM (Salesforce).
JUN 2006 – OCT 2008
IT DIRECTOR
THANHCONG TEXTILE GARMENT JSC GROUP
BRIEF OF RESPONSIBILITIES
- Directed IT operations for a diversified enterprise of 1,000+ employees across textile & garment manufacturing, real estate, healthcare, and securities businesses.
- Delivered mission-critical enterprise projects including ERP GAP analysis and bidding (with KPMG), corporate datacenter, securities trading systems (BOSS), and hospital IS systems — as part of TCM's corporate restructuring and privatization phase.
