Trung Phan

Reliable IT Support professional with 2+ years of hands-on experience supporting 100+ end users across helpdesk operations, network infrastructure, and system administration. Proficient in Windows/Windows Server deployment, LAN/Wi-Fi setup, Active Directory administration, and hardware troubleshooting. Known for fast issue resolution, strong ownership, and clear communication with both technical and non-technical stakeholders.

IT Support at HEYU COMPANY (2025-05 – Present)

• Deliver first- and second-line IT support to 100+ end users, resolving hardware, software, and network issues.
• Maintain and repair PCs, laptops, printers, and cameras to minimize equipment downtime.
• Deploy and administer VoIP calling systems, SRM, and SIM box gateways for the Customer Care team, including staff training and live troubleshooting support.
• Configure and administer network infrastructure using Grandstream devices, and manage the company's CCTV surveillance system.
• Troubleshoot LAN/WAN and switch-level network issues to ensure stable connectivity; administer file sharing and folder access permissions on server/NAS systems.
• Install and configure Windows 7/10/11 and Windows Server 2016; manage domain join for new devices.
• Configure DDNS (No-IP) for remote access and manage data backup workflows across Cloud storage, OneDrive, and external HDD devices.
• Deploy and maintain antivirus protection (McAfee, Kaspersky, ESET) and apply regular Windows updates across the user fleet.
• Support online and offline meetings using Google Meet, MS Teams, and Zoom.

IT Helpdesk at ONEWAY COMPANY (2024-06 – 2024-12)

• Provided daily IT helpdesk support to 100+ users, troubleshooting PC, laptop, printer, and camera issues.
• Installed and configured Windows 7/8/10/11 and Windows Server 2016 across company devices.
• Created and secured local user accounts; managed Active Directory domain joins, user creation, and permissions.
• Deployed antivirus software (McAfee, ESET NOD32) and performed monthly maintenance to protect endpoints and ensure network/hardware reliability.
• Set up and maintained meeting room equipment, including projectors, webcams, and sound systems.
• Planned and executed LAN, Wi-Fi, and CCTV camera infrastructure for office construction projects.
• Configured network infrastructure including IP addressing, DHCP, subnetting, and gateway settings; set up Draytek routers (2925/2926), TP-Link Wi-Fi routers, and UniFi access points.

Computer Engineering Technology – University of Economic – Technical Industries (2021 – 2025)