Trung Thông Vũ

Four years of experience in Business Analysis and Product/Project coordination across ERP, E-commerce. Delivering solutions for clients in Logistics, WMS, OMS, Payment, Retails, Promotion and Loyalty domains. Strong technical exposure to APIs, SQL, and system integrations, with hands-on collaboration with Development teams throughout solution design and implementation.

Experienced in integration projects including VPBank Payment, S-Invoice, and third-party logistics/shipping systems, translating business requirements into practical integration solutions Currently BA/PM at Sapo Omnichannel — Vietnam's most widely used omnichannel sales management platform. ~10 successful ERP/E-commerce implementations, both domestic and international projects. AI tools (Claude Code/MCP Server, ChatGPT, Perplexity) to automate documentation, diagramming, and research.

Board

Member & Information System Manager, Vo Vi Investment JSC — overseeing ERP-driven operations across 3 restaurant branches.

Associate Product Manager/Business Analyst at Sapo Technology JSC (2025 – Present)

• Owned BA/PM workflows for Sapo POS V3 (Android & Web).
• Conducted market research, customer-needs and behavior analysis, translating insights into system feature requirements.
• Worked hands-on with APIs and system architecture (Kafka, webhooks, REST/OpenAPI, Metafields) to validate business logic against real system behavior.
• Managed a ~10-member product development team, driving product development planning, prioritizing initiatives and tasks, managing the backlog and sprints, and tracking the roadmap to ensure alignment and timely delivery.
• Leveraged AI (Claude Code) to build a 72-skill BMad-based BA toolkit and a GitLab MCP integration to automate documentation and task management.

Business Analyst / Presales at Magenest JSC (2024 – 2025)

• Delivered ERP and E-commerce implementations for enterprise clients — Hoa Sen Group, Lavie, BOO, Abbott, Guardian — and international partners.
• Drove presales as a solution consultant: scoping, proposals, and system pitching that shaped and won client engagements.
• Led end-to-end delivery from requirement analysis to UAT and go-live across ERP/E-commerce projects.

Business Analyst at OneBS JSC (2022 – 2024)

• Contributed to the ONE.EAM Enterprise Asset Management product, recognized with the Sao Khue Award 2025.
• Delivered ERP projects for major enterprise clients including FPT Group and Hanoi Computer JSC.

Board Member & Information System Manager at Vo Vi Investment JSC (2023 – Present)

• Deployed and stabilized end-to-end ERP operations supporting ~70 employees across 3 restaurant branches in Hanoi.
• Own the full IT ecosystem of a multi-branch F&B chain, running ERP modules across POS, Inventory, Procurement, CRM, and HRM.
• Integrated the ERP with VPBank payment and Viettel S-Invoice e-invoicing, and rolled out a points-based CRM loyalty program via ZOA and ZBS.

Bachelor of Engineering in Control and Automation Engineering (Excellent Classification) – VNU University of Engineering and Technology, Vietnam (2019 – 2024)