Tuoc Tran

Senior Database Administrator with 8+ years of experience managing Oracle, SQL Server, PostgreSQL, and cloud-based database platforms across enterprise environments in APAC, the UK, and Europe. Expertise in database performance tuning, migration, disaster recovery, automation, troubleshooting, and production support. Proven ability to deliver reliable, secure, and scalable database solutions while collaborating with global engineering and infrastructure teams.

SENIOR DBA at CONTEMI SOLUTIONS (2021 – 2024)

Served as a Global DBA, providing Oracle and SQL Server database services for multiple international business units, including NOVA CMX and Wealth & Asset Management.

• Managed Oracle 19c/21c databases hosted on AWS RDS across production, UAT, CFT, and development environments for hosted customers in APAC and the UK, ensuring high availability and operational stability.
• Provided Oracle DBA services to five non-hosted customers across the Asia-Pacific region, specializing in performance tuning, query optimization, technical troubleshooting, incident resolution, and security consulting.
• Supported on-premises SQL Server instances across UAT and production environments in Europe, resolving complex performance bottlenecks and production incidents through SQL tuning, execution plan analysis, and database optimization for customers in the insurance industry.
• Collaborated with Product, Infrastructure, and Development teams to support ETL pipelines, automate periodic financial reporting, and improve operational efficiency.
• Created technical documentation and delivered DBA knowledge-sharing sessions across multiple teams to promote consistent technical standards.

DBA at ELCA INFORMATION TECHNOLOGY LTD (2016 – 2020)

• Managed 14 on-premises virtual database servers used for development and test environments with a variety of database software versions.
• Supported users in troubleshooting database and enterprise application issues involving Oracle Fusion Middleware, Microsoft Dynamics CRM, and Microsoft SSRS, SSAS, and SSIS.
• Installed, configured, upgraded, and maintained MySQL, PostgreSQL, MongoDB, and MariaDB environments for development and testing.
• Collaborated with DevOps engineers to manage the OpenShift platform and improve developer productivity.
• Created and maintained technical documentation and coached Infrastructure and Development team members.

IT SERVICES at ELCA INFORMATION TECHNOLOGY LTD (2013 – 2016)

• Maintained network connectivity, firewalls, infrastructure services, and the VoIP system to ensure a stable working environment for 100–150 users.
• Managed 20 on-premises physical servers hosting 200 virtual machines across VMware ESXi and Microsoft Hyper-V platforms.
• Supported users in installing and configuring applications and solving all kinds of problems related to both Linux and Windows platforms.

IT HELPDESK at ELCA INFORMATION TECHNOLOGY LTD (2011 – 2013)

• Maintained company-owned IT equipment and facilities to ensure a stable working environment for 70–100 users.
• Supported users in solving all kinds of hardware and software problems.

MASTER OF BUSINESS ADMINISTRATION in Business Administration – HCMC UNIVERSITY OF TECHNOLOGY (2014)

BACHELOR OF ENGINEERING in COMPUTER SCIENCE & ENGINEERING – HCMC UNIVERSITY OF TECHNOLOGY (2011)