Đức Đặng Vũ

Business Analyst with an IT and business background, experienced in turning complex stakeholder needs into clear, testable requirements for software delivery. I work well across business and technical teams, especially where requirements are ambiguous, scope needs to be clarified, and solutions must be validated before release. I am interested in growing further in international, Agile software projects.

Business Solution Engineer (Business Analyst) at Viettel Solutions (2025-11 – Present)

Project: Large-scale enterprise digital platform for a confidential client

• Analysed and documented business/system requirements into URD, FRD, use cases, workflows, and functional specifications.
• Clarified ambiguous requirements with stakeholders and business users, resolving gaps before development.
• Translated business needs into functional requirements, user flows, access rules, system behaviour, and acceptance criteria.
• Designed workflows, screen logic, and RBAC models aligned with business rules, user roles, and UI behaviour.
• Collaborated with developers, QA, UI/UX, and PM roles to validate feasibility and keep delivery aligned with business needs.
• Supported UAT, user guidance, walkthroughs, and rollout/post-rollout adoption for 4000+ web/mobile users.

Business Analyst at Posoln Consulting (2024-04 – 2025-08)

• Elicited and documented business, functional, and non-functional requirements into clear specifications and user stories.
• Modelled business processes and user workflows using UML, BPMN, use cases, and ERD to support development alignment.
• Facilitated stakeholder workshops/interviews to clarify scope, manage changes, and validate requirements.
• Designed wireframes, prototypes, and user flows in Figma/Miro to align stakeholders before development.
• Supported test case preparation, UAT coordination, defect tracking, solution acceptance, and post-release improvement.

Marketing & Data Analyst at AusWISE (2023-04 – 2024-03)

• Analyzed customer data using Excel, SQL, and CRM systems to support business decisions
• Gathered and documented requirements, translating insights into process improvements
• Conducted business process analysis and segmentation, improving CRM accuracy by 15%
• Supported UX testing and UAT validation to ensure system alignment with requirements

Practical Business Analyst – CAREER MENTOR (2024-11 – 2025-02)

Master of Business in Marketing – MONASH UNIVERSITY (2022-07 – 2024-07)

Bachelor of Business Management in Business Management – NATIONAL ECONOMICS UNIVERSITY (2019-08 – 2021-10)

Bachelor of Engineering in Information Technology – HANOI UNIVERSITY OF SCIENCE AND TECHNOLOGY (2013-08 – 2019-01)