Đức Đạt

Application Support and Data Analyst with over two years of experience keeping enterprise B2B platforms and internal systems running smoothly. Spends most days building Power BI dashboards, writing SQL, and troubleshooting the issues that actually slow the business down. Enjoys turning messy operational problems into dashboards and reports people actually use, and works closely with stakeholders to make sure the solution fits the real problem, not just the request.

Application Support at HEINEKEN Vietnam (2024-06 – Present)

• Built Power BI dashboards giving the business team a live view of distributor, outlet, and SKU data instead of relying on manual checks.
• Put together IT ticket and SLA dashboards so the support team could track KPI performance, survey results, and workload at a glance.
• Built dashboards for the technical team to track draft beer equipment installations, along with related requests and contract information.
• Built dashboards for Finance, Sales, Marketing, and Tax, tailored to what each team needed.
• Kept the B2B ordering platform running for distributors by resolving order synchronization errors, GAP status issues, and production problems as they came up.
• Supported several internal applications, Outlet Sponsorship Requisition, E-Forms, and the Draft Beer Management System, keeping approvals moving and systems reliable.
• Tracked down and fixed SKU and outlet reward discrepancies so incentive payouts stayed accurate across the outlet network.
• Handled distributor onboarding end-to-end, account setup, platform configuration, and troubleshooting, for new distributors joining the B2B platform.
• UAT for internal Forms, defining test requirements directly from business needs and writing the test cases to match, rather than just executing scripts handed down from someone else.
• Wrote user guide documentation so business users had a clear reference after each new feature or workflow rollout.
• Ran training sessions with end users to walk them through new tools and process changes.
• Tuned SQL stored procedures that were slowing applications down.

Data Analyst at HIPTECH (2023-07 – 2024-02)

• Pulled data from REST APIs using Python and Postman for reports the business team relied on regularly.
• Built ETL pipelines in dbt to clean up and standardize data before it reached any dashboard.
• Put together Power BI dashboards that stakeholders actually opened and used, not just one-off requests.
• Wrote and tuned SQL queries for extraction, reporting, and catching data quality issues before they became problems.
• Dug into the data to spot trends and flag what was actually worth the business's attention.
• Worked directly with stakeholders to understand what they needed before building anything, instead of guessing.

Bachelor in Data Analytics – Ho Chi Minh City University of Industry and Trade (HUIT)