Admin Controller

Job Title: Admin Controller

Department: Operations / Administration

Location: Bellville, Cape Town

Employment Type: Full-Time

Job Purpose:

The Admin Controller is responsible for providing efficient Operational, Administrative, and Customer support to ensure the smooth day-to-day running of the medical equipment business.

This role plays a critical operational management function in coordinating equipment scheduling, supporting customer service, medical aid billing, and asset tracking. Self-management skills with the focus on operational effectiveness is required.

Key Responsibilities:

• Customer & medical aid billing Administration

• Medical aid billing for services rendered daily.
• Processing of quotes and customer invoices for private clients and medical aid schemes.
• Follow up of outstanding account queries, statements.
• Updating of customer receipts daily.
• Rental contracts administration.
• Maintain electronic and manual filing systems in line with company procedures.

2. Daily operations

• Ensuring operational effectiveness with excellent management and communication skills between Management, Agents, Customers and Suppliers alike.
• Apply problem solving skills to everyday practical scenarios in a critical service environment.
• Have a key focus on customer service excellence and apply sound commercial business acumen at the same time.
• A practical mindset to service delivery is required to ensure smooth and efficient service delivery to customers.
• Compiling reports, schedules, and operational summaries.

3. Equipment management

• Tracking the daily movement of equipment.
• Liaising with installers regularly to ensure that equipment is well maintained.
• Managing the availability of equipment per installer location.
• Take responsibility for the six-monthly stock take.

4. Office & General Administration

• Answer and direct telephone calls and manage incoming emails professionally.
• General office administration.

5. IT

• Ensuring all company mobile phones are online daily.

6. Compliance & Professional Standards

• Adhere to company policies, procedures, and service standards.
• Ensure all customer information is handled confidentially.
• Maintain a professional and compassionate approach when dealing with patients, families, and healthcare providers.

Skills & Qualifications:

• Matric / Grade 12 required

• Relevant diploma in Accounting and/or Business Administration

• 37 years experience in a similar role

• Excellent communication skills

• Medical Aid Scheme billing experience advantageous

• Proven working knowledge of Microsoft Office (Excel, Outlook, Word)

• Ability to prioritise tasks and handle multiple responsibilities with minimal supervision

• Professional attitude at all times, maintaining confidentiality

Competencies:

• Customer focus and teamwork

• Time management and planning

• Problem-solving and initiative in a fast-paced environment

• Pro-active approach and attention to detail

• Respectful attitude towards Management, customers and suppliers alike

• Have a keen interest in adding value to the company

This position is an excellent opportunity for someone with a keen interest in the medical field, equipment and technology, and who has strong management skills, and the ability to take responsibility for their position and role.

If you meet the above requirements, please apply by submitting your CV.