19-230 Sravanth

Customer Support Executive with 1.5+ years of experience in banking and insurance customer service environments. Experienced in handling high-volume inbound and outbound customer interactions, resolving complaints, addressing service requests, providing accurate information, and escalating complex issues appropriately. Strong verbal and written communication, problem-solving, customer relationship management, and multitasking skills.

Experienced in working in target-driven, quality-focused and 24/7 customer support environments. Willing to work rotational and night shifts and relocate based on business requirements.

Customer Support Executive - Pride Hub Services Pvt. Ltd. - Hyderabad, India

(2024-04 - 2025-05)

Client: RBL Bank

• Handled high-volume inbound and outbound calls related to credit card transactions, payments, billing, and account queries.
• Assisted customers with card activation, blocking/unblocking, declined/failed transactions, disputes, and payment-related issues.
• Explained credit card features, due dates, outstanding balances, charges, and applicable processes clearly to customers.
• Resolved complaints professionally while maintaining customer satisfaction and service quality.
• Escalated complex issues to relevant departments and coordinated for timely resolution and follow-up.
• Maintained accurate records of customer interactions, complaints, and service requests in CRM systems.
• Followed SOPs, quality standards, data privacy guidelines, and process requirements.
• Handled difficult customers with empathy and professionalism while meeting quality, productivity, and customer satisfaction targets.

Customer Support Executive - Startek Pvt. Ltd. - Hyderabad, India

(2025-08 - 2026-02)

• Handled customer interactions across three key LOBs: Lost, Repair, and Insurance Journey.
• Lost LOB: Contacted customers who did not renew or purchase insurance to understand the reasons, gather feedback, and identify service or process-related concerns.
• Repair LOB: Followed up with customers after vehicle repairs to understand their repair experience, verify whether the repair process was completed satisfactorily, and check if eligible insurance claims were received.
• Insurance Journey LOB: Contacted customers to understand their experience while purchasing/renewing insurance, including whether they faced any difficulties or issues during the process.
• Recorded customer feedback accurately and shared relevant concerns with internal teams for further action.
• Handled customer interactions professionally, demonstrated empathy, and maintained a positive customer experience.
• Escalated customer issues requiring further assistance to the appropriate teams.
• Maintained accurate customer records and followed defined quality, process, and data privacy standards.
• Worked toward customer satisfaction, productivity, and quality targets in a fast-paced customer support environment.

Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering - SVCET, Chittoor (2022)

Diploma in Engineering - Chaitanya Bharathi Institute of Technology (2018)

Secondary School Certificate (SSC) - Nagarjuna Model School, Kadapa (2015)