Abeda Fortune

A highly skilled salon manager and stylist with a strong focus on customer service and hair care. With experience in managing and operating a salon, has demonstrated exceptional communication, customer service, and time management abilities. Adept at providing comprehensive hair care services, including chemical treatments, color mixing and application, styling techniques, and cutting.

Committed to maintaining a clean and hygienic salon environment, ensuring the safety and comfort of both clients and staff. Proven track record of fostering teamwork, improving customer satisfaction, and driving client loyalty. Educational background in hairdressing, combined with practical experience, equipped with a solid understanding of the industry.

Cashier / Frontshop Assistant at Constantia Pharmacy (2025-01 – 2025-06)

6 months contract

Salon Manager / Stylist at JT HAIRSALON (2021-01 – 2024-02)

• Managed and operated JT HAIRSALON, overseeing all aspects of salon operations, including client service, staff management, and adherence to safety and hygiene standards.
• Provided exceptional hair care services to clients, consistently delivering desired results that exceeded client expectations.
• Demonstrated excellent communication, customer service, and time management abilities, ensuring a positive and satisfying experience for clients.
• Monitored and maintained the cleanliness and hygiene of the salon, ensuring a safe and comfortable environment for both clients and staff.
• Trained and supervised staff, fostering teamwork and improving customer service experience, resulting in increased client satisfaction and revenue.
• Implemented strategies to drive client loyalty and repeat bookings, effectively managing client relationships and promoting customer retention.
• Led by example, motivating and engaging staff to deliver high-quality services and achieve performance targets.
• Conducted disciplinary actions and dismissals when necessary, ensuring a professional and productive work environment.
• Managed cash registers and processed payments accurately and efficiently.
• Sanitized all equipment and tools, maintaining a clean and sanitary salon environment.
• Utilized expertise in chemical treatments, color mixing and application, styling techniques, and cutting to provide comprehensive hair care services to clients.

Stylist at Bernie's Hair (2020-01 – 2021-12)

• Provided exceptional customer service by warmly greeting and assisting clients, ensuring a positive salon experience.
• Operated the salon basin, efficiently shampooing and conditioning clients' hair, maintaining a high level of professionalism and attention to detail.
• Prepared and served beverages to clients upon their arrival, enhancing their overall salon experience.
• Managed incoming calls, effectively addressing client inquiries and scheduling appointments with accuracy and efficiency.
• Maintained cleanliness and organization of the salon, ensuring a pleasant and hygienic environment for clients and staff.
• Received valuable mentorship from Bernie, acquiring practical and theoretical knowledge that complemented my college education.
• Actively engaged in hands-on learning during my college hours, gaining valuable insights and skills from observing and participating in salon operations.
• Demonstrated a strong work ethic and eagerness to learn, utilizing my time in the salon to enhance my understanding and proficiency in the hairdressing industry.

Operator at IGOL LEKWENI (2018-03 – 2018-11)

• Assisted the head stylist in providing blowdrys to clients, ensuring a smooth and efficient salon experience.
• Managed salon phone calls, demonstrating strong verbal and written communication skills to effectively address client inquiries and schedule appointments.
• Maintained a clean and organized salon environment, ensuring a positive and hygienic experience for clients.
• Developed a solid understanding of the color wheel and its application in hair styling, enhancing my knowledge and expertise in the field.
• Took detailed notes and planned daily tasks, ensuring a structured and organized approach to daily salon operations.
• Consistently demonstrated a proactive attitude towards learning and self-improvement, actively seeking opportunities to expand my skills and knowledge in the industry.
• Ensured accuracy and professionalism in all written communication, including client notes and salon documentation.

Cleaner at Shahidah Dampies (2017-01 – 2018-01)

• Provided thorough and efficient cleaning services, ensuring a sanitized and organized living environment for clients.
• Managed laundry tasks, including washing, drying, and folding clothes, maintaining a high standard of cleanliness and presentation.
• Expertly ironed clothing, ensuring wrinkle-free garments and professional appearance.
• Conducted dusting of all surfaces, removing dirt and allergens to create a clean and healthy living space.
• Prepared and served beverages to the household, catering to individual preferences and providing exceptional customer service.
• Achieved the level of a Level 3 Hairdressing Student Manager, demonstrating leadership skills and the ability to effectively manage tasks and responsibilities.

Grade 11 – Lotus High School (2015-01 – 2019-12)

Hairdressing in Hairdressing – North link College (2020-07 – 2021-07)