Driver - Uber/Bolt - Capetown
(2018-08)
- Safely operated company vehicles to transport goods and passengers across Cape Town, ensuring timely and efficient deliveries.
- Collaborated with logistics and sales teams to coordinate delivery schedules, enhancing customer satisfaction and service reliability.
Waiter - Blue Peter - Capetown
(2009-09 - 2016-05)
- Delivered exceptional customer service by attentively taking orders and addressing customer inquiries to enhance guest satisfaction in a fast-paced environment.
- Handled customer complaints gracefully, turning potentially negative experiences into positive outcomes.
- Assisted in training new waitstaff on service standards, health and safety protocols, and effective communication skills, improving overall team performance.
- Utilised persuasive communication skills to upsell menu items, increasing average customer spend and contributing to overall revenue growth.
- Coordinated with the marketing team to implement promotional campaigns and event nights, enhancing customer engagement and brand visibility.
Sales Representative - Mazda motors - Harare, Zimbabwe
(2004-02 - 2006-12)
- Developed and maintained strong relationships with clients to understand their needs and provide customised product solutions.
- Prepared and delivered persuasive sales presentations to potential customers, resulting in increased sales conversion rates.
- Managed customer accounts by providing ongoing support and tailored service, fostering long-term client loyalty and repeat business.
- Utilised persuasive communication skills to upsell products and services, contributing to increased sales revenue and customer engagement.
- Demonstrated in-depth product knowledge during client interactions to effectively address customer queries and promote sales.
