Abigail Makhubele

Provided personalized customer service by assisting with product selection and explaining store promotions, enhancing customer satisfaction and loyalty Supported store operations by collaborating with team members to manage inventory and maintain a clean, organized checkout area Handled multiple payment methods securely minimizing discrepancies and potential lossers.

Cashier at Shoprite Checkers Pretoria (2017-09 – 2019-10)

• Provided personalized customer service by assisting with product selection and explaining store promotions, enhancing customer satisfaction and loyalty
• Supported store operations by collaborating with team members to manage inventory and maintain a clean, organized checkout area
• Handled multiple payment methods securely minimizing discrepancies and potential lossers.
• Adapted quickly to new technologies implemented at POS system ensuring seamless transition periods for both staff and customers.
• Maintained accurate cash handling and daily reconciliation to ensure financial integrity and minimize discrepancies.
• Built relationship with customers to encourage repeat business and enhance customer loyalty.
• Collaborated with team members to achieve sales targets and maintain a clean and well-stocked store environment.
• Counted money in cash drawers at the beginning and end of shifts to maintain cash accuracy and prevent errors.
• Assisted customers with inquiries and provided exceptional serve, resulting in positive shopper feedback.
• Answered questions about store policies and addresses customer concerns to ensure a smooth checkout experience.
• Worked flexible schedules and extra shifts to support store needs during high traffic periods.
• Maintained knowledge of current promotions, discounts, and store policies to provide accurate information to customers.
• Resolved customer complaints swiftly and professionally to maintain customer satisfaction levels.
• Processed a high volume of transactions accurately and efficiently during peak hours.
• Conducted end-of-day cash reconciliation and prepare bank deposits to ensure financial accountability.

Cleaner and Dishwasher at Adelaars Restaurant & Venue, Wonderboom Pretoria (2025-01 – Present)

• Maintained a clean, organized, and dry dish station and floor throughout the shift to ensure a safe working environment.
• Emptied bins and broke down boxes to maintain cleanliness and in the work area.
• Cleaned cutlery, plates, pots, and glasses manually to guaranteed cleanliness and readiness for use.
• Sorted and stored cleaned items in the designated areas to ensure a consistent supply for the house and kitchen staff.
• Assisted customers by providing information about the restaurant and directions to the restrooms, enhancing customer's service experience.
• Utilized proper cleaning techniques and chemical usage to ensure compliance with health and safety standards.
• Coordinated with kitchen staff to manage dishwashing needs during peak hours, maintaining efficiency and cleanliness.
• Reported maintenance issues and safety hazards promptly to supervisor contributing to a safe working environment.
• Managed inventory of cleaning supplies to ensure uninterrupted kitchen operations
• Collaborated with kitchen and service staff to streamline dishwash processes during busy periods.
• Adhered to health and safety protocols to minimize risk and main work environment.
• Maintained detailed logs of dishwashing and cleaning activities to compliance with health inspection standards.
• Collaborated with kitchen and wait staff to prioritize and manage cleaning task during high- volume service periods.

Assistant Data Capture and Receptionist at Automotive Mass Production, Johannesburg Alrode (2011-05 – 2014-08)

• Organized and maintained accurate digital and physical files, supporting efficient data retrieval and record-keeping.
• Entered, verified and corrected data in company databases to ensure high accuracy and prevent data duplication.
• Provided administrative support by handling photocopy, scan, faxing and filing documents to improve office workflow.
• Assisted in scheduling appointment and managing calendars to optimize time management for staff and clients.
• Assisted customers at the reception desk by providing accurate information and directing them to appropriate department, enhancing overall customer service.
• Maintained updated and organized records of client and visitors information to support efficient data retrieval and office operations.
• Handled incoming calls and messages promptly, ensuring seamless communication flow and supporting team coordination in a busy office environment.
• Assisted in capturing and verify data accurately to support organizational record-keeping and reporting requirements.
• Managed reception duties including welcoming visitors and providing support to ensure seamless daily office operations.
• Collaborated with team members to maintain electronic and physical filing system, improving data accessibility and retrieval.
• Maintained organized records of customers' orders and transactions to ensure smooth and accurate data capture for business operations.
• Maintain confidentiality of sensitive information while handling and company data, upholding company data, upholding privacy standard

Matric – Zonkezizwe Secondary School, Johannesburg (2006 – 2010)