Achuma Madubula
Final-year Software Development Student
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About
Motivated and detail-oriented final-year Software Development student with knowledge of C#, Java, SQL, Kotlin, and JavaScript. Experienced in developing academic and personal projects, including a chatbot, website development, and mobile/application development, demonstrating strong problem-solving and programming skills. Currently working as an Executive, where I have developed valuable professional skills such as communication, teamwork, and responsibility.
Although I have no formal industry experience in software development yet, I am eager to transition into the tech field and contribute as a Junior Developer while gaining hands-on experience and growing within the industry.
Experience
Call Centre Agent - Teleperformance (Fanatics Campaign)
(2023-01 - 2024-01)
- Assisted customers via phone and chat with queries related to Fanatics products and account information.
- Resolved order, membership, and payment issues professionally and efficiently.
- Followed call scripts, troubleshooting steps, and compliance guidelines.
- Handled escalated customer concerns with patience and clear communication.
- Maintained excellent quality scores, AHT, and customer satisfaction ratings.
- Demonstrated strong teamwork and adaptability in a high-pressure call-centre environment.
Customer Assistant - Pick n Pay, Hout Bay - Hout Bay
(2022-01 - 2022-04)
- Assisted customers with purchases, queries, and refunds.
- Managed till operations with accurate cash handling.
- Maintained store displays and supported stock organisation.
- Recognised for reliability and teamwork.
Casual Assistant - Tessa's Bakery - Milnerton
- Served customers with a friendly and professional attitude.
- Assisted with packaging, display setup, and stock rotation.
- Ensured a clean, organised, and welcoming environment.
Marketing Team Member - MyCiti Events
- Supported event planning and promotional activities.
- Showcased and presented work at community and marketing events.
- Engaged attendees and helped promote brand awareness.
Education
Diploma - Software Development - Rosebank College
Matric Certificate - Daliwonga High School (2022-11)
