Achuma Madubula

Motivated and detail-oriented final-year Software Development student with knowledge of C#, Java, SQL, Kotlin, and JavaScript. Experienced in developing academic and personal projects, including a chatbot, website development, and mobile/application development, demonstrating strong problem-solving and programming skills. Currently working as an Executive, where I have developed valuable professional skills such as communication, teamwork, and responsibility.

Although I have no formal industry experience in software development yet, I am eager to transition into the tech field and contribute as a Junior Developer while gaining hands-on experience and growing within the industry.

Call Centre Agent - Teleperformance (Fanatics Campaign)

(2023-01 - 2024-01)

• Assisted customers via phone and chat with queries related to Fanatics products and account information.
• Resolved order, membership, and payment issues professionally and efficiently.
• Followed call scripts, troubleshooting steps, and compliance guidelines.
• Handled escalated customer concerns with patience and clear communication.
• Maintained excellent quality scores, AHT, and customer satisfaction ratings.
• Demonstrated strong teamwork and adaptability in a high-pressure call-centre environment.

Customer Assistant - Pick n Pay, Hout Bay - Hout Bay

(2022-01 - 2022-04)

• Assisted customers with purchases, queries, and refunds.
• Managed till operations with accurate cash handling.
• Maintained store displays and supported stock organisation.
• Recognised for reliability and teamwork.

Casual Assistant - Tessa's Bakery - Milnerton

• Served customers with a friendly and professional attitude.
• Assisted with packaging, display setup, and stock rotation.
• Ensured a clean, organised, and welcoming environment.

Marketing Team Member - MyCiti Events

• Supported event planning and promotional activities.
• Showcased and presented work at community and marketing events.
• Engaged attendees and helped promote brand awareness.

Diploma - Software Development - Rosebank College

Matric Certificate - Daliwonga High School (2022-11)