Action Mpande

Dynamic and customer-focused hospitality professional with over 5 years of experience as a waiter and bartender. Proven track record of delivering exceptional service in high-pressure environments while maintaining a positive and engaging atmosphere. Skilled in mixology and menu knowledge, with a passion for creating memorable experiences for guests.

Seeking to contribute my expertise and enthusiasm to a vibrant restaurant or bar team, while fostering strong customer relationships and enhancing overall guest satisfaction

HEAD WAITER at 2THAI4 RESTAURANT (2017 – Present)

• Supervise daily floor operations, ensuring smooth service and adherence to quality standards.
• Train and mentor staff on service techniques, menu knowledge, and customer engagement strategies.
• Monitor guest interactions and feedback to enhance dining experiences, resolving issues promptly.
• Collaborate with management to optimize floor layout and table assignments for efficient service.
• Conduct regular staff meetings to discuss performance, training needs, and customer feedback.
• Managed and trained a team of 20+ waitstaff, scheduling shifts and assigning duties.

WAITER at 2THAI4 RESTAURANT (2015 – 2016)

• Greet customers and present menus
• Explain menu items and make recommendations
• Take customer orders and enter them into the computer
• Bring food and drinks to the customers
• Serve food and drinks to customers
• Clear and reset tables
• Assist with restocking
• Respond to customer feedback and complaints
• Follow health and safety guidelines
• Ensure cleanliness and organised dining area

BARTENDER at 2THAI4 RESTAURANT (2004 – 2011)

• Maintaining a constant awareness of bartending practices and process improvements for the establishment, always aware of customer needs and satisfaction, skilled in informative and suggestive selling.
• Preparing cocktail and drink orders for customers or waiters to deliver throughout the establishment.
• Maintaining bar's stocks of supplies including spirits, beer, ice, mixers (juice, soda, bitters, garnishes, etc), supplies (straws, napkins, etc.)
• Maintaining bar cleanliness for spills, food debris, used dishes, glassware, and utensils, and miscellaneous trash.
• Waiting on and serving food as well as a drink to customers seated at the bar.
• Managing bar cash register, counting in and out prior to the start of and after the end of the shift.
• Verifying customer age for the legal consumption of alcohol, 18+

High School Certificate – Donkwe Donkwe Secondary school