Import Agent / Air Freight Operations Support - Five Star - U.S. Client / Remote
(2026-06 - 2026-08)
- Delivered responsive, time-sensitive air-freight support for a U.S.-based client remotely, monitoring a shared operations inbox and resolving shipment alerts and customer requests within a strict 15-minute SLA.
- Coordinated shipment recovery issues directly with dispatch, keeping customers informed at every stage through to resolution.
- Maintained accurate shipment records using Crown Data TMS for searches, job logs and system updates, supporting same-day quote and rate turnaround.
- Handled bonded warehouse and customs recovery documentation, Chain of Custody records and remote-team handovers, ensuring continuity across shifts.
Legal Secretary / Administrative Assistant - Seppings Attorneys
(2025-10 - 2026-05)
- Drafted and formatted legal agreements, correspondence, affidavits, summonses and other confidential documents with a high standard of accuracy.
- Indexed and paginated court bundles, keeping legal correspondence, confidential files, diaries and deadlines organised and on track.
- Supported family law, estates, Guardian's Fund, conveyancing and business/liquor licence matters, ensuring accurate administration and reliable follow-through.
Workshop Administrative Assistant - Byron's Auto Clinic
(2017-08 - 2025-02)
- Managed the full front-of-house workshop cycle — bookings, job cards, quotations, invoicing, payments, parts/spares ordering and supplier follow-ups — keeping daily operations running smoothly.
- Kept billing accurate and current, processing 5–10 invoices and up to 20 quotations daily with careful checks on paperwork and pricing.
- Allocated payments and maintained up-to-date spreadsheets, coordinating pickups and drop-offs to keep operational records reliable.
Career Break — Family Responsibilities
(2015-05 - 2017-07)
Career break focused on family responsibilities and caregiving.
Sales & Servicing Consultant / Freight Administration Support - CFR Freight
(2012-03 - 2015-04)
- Built new business through client visits and relationship management, maintaining strong customer service levels that supported reliable freight delivery.
- Delivered accurate shipping-rate quotations and freight costings, sourcing competitive rates and tariffs and resolving customer queries promptly.
- Supported the Branch Manager with call reports, commission spreadsheets and landside rate negotiations, contributing to smoother administrative reporting.
Creditors Clerk / Executive Assistant / Imports & Exports Support - Hamilton Brush / Freeworld Plascon Group
(2000-01 - 2012-02)
- Delivered accurate, high-volume invoice processing, handling 80–200 supplier invoices daily at peak volume, identifying discrepancies before payment and requesting credit notes to prevent incorrect payments.
- Maintained creditors administration, payment information, petty cash, orders and insurance records accurately and in an audit-ready condition.
- Trusted as Executive Assistant to the CEO, managing diary coordination, emails and bookings.
- Supported the Financial Director with creditors reconciliations and month-end/year-end processes and the Sales Director with sales analysis and reporting.
- Coordinated import/export administration for the Managing Director, including sea freight, 20' and 40' containers, factory manufacturing coordination and exports to African countries.
- Managed cross-African import/export documentation, costings, supplier communication and shipment follow-ups.
- Prepared quarterly SA Reserve Bank reporting and sustainability/environmental spreadsheets, supported year-end auditors and maintained fleet administration.
Administration, Reception & Property Support - Maynard Burgoyne Homenet
(1997-03 - 1999-12)
- Managed reception and switchboard operations alongside data capturing, invoicing, statements, quotations, filing and stock ordering.
- Coordinated property advertising, show-house scheduling and client communication, keeping the sales-ready administration cycle organised and on time.
