Adrian Chetty

Operations and regional management professional with 20+ years' experience leading multi-site retail, food service, franchise, and energy-sector operations. Skilled in KPI management, sales growth, cost control, labour planning, operational audits, compliance, customer service and team development. Known for improving store performance, strengthening operational standards and developing high-performing managers.

Sales Director - ENSIGHT ENERGY SOLUTIONS

(2020-02 - 2022-12)

Led sales and operational strategy across energy solutions, supporting revenue growth, market expansion and customer retention.

• Introduced KPI tracking, sales reporting and performance management processes to improve accountability and pipeline visibility.
• Developed key client relationships, negotiated tenders and contracts, and supported cross-functional delivery across sales, operations and technical teams.

Area Manager - PLUS GROUP

(2017-01 - 2018-12)

Managed multiple retail and food-service outlets, ensuring consistent store standards, customer service, staffing and compliance.

• Improved operational efficiency through labour planning, cost-control initiatives, store audits and management coaching.
• Supported new store openings and operational setup, including team readiness, process alignment and launch standards.

Chief Regional Manager - CHICKEN XPRESS

(2012-11 - 2015-12)

Directed regional store operations, franchise support and performance improvement across multiple outlets.

• Monitored operational, financial and service KPIs to improve profitability, compliance and customer experience.
• Led new store openings, refurbishments, succession planning, employee development and management coaching.

Regional Manager - FISH & CHIPS CO / CHESA NYAMA

(2012-03 - 2012-10)

Managed regional store operations, sales monitoring, labour performance, service standards and compliance.

• Completed operational audits, identified performance gaps and implemented corrective action plans.
• Coached store teams to improve daily execution, customer service and operational consistency.

Group Manager - PINGO QUALITY FOOD

(2007-04 - 2012-02)

Oversaw group-level store operations, profitability, staffing, recruitment, training, inventory, food costing and compliance.

• Delivered new store development and opening projects while strengthening operating systems and management capability.
• Managed labour relations, operational audits and team performance to support profitable growth.

Branch Manager - HUNGRY LION

(2006-09 - 2007-03)

Managed branch operations, staffing, customer service, stock control, financial performance and food-safety compliance.

• Trained employees, improved productivity and maintained consistent service standards.

Area Manager - KENTUCKY FRIED CHICKEN (KFC)

(2002-05 - 2006-08)

Managed multi-restaurant operations with accountability for profitability, staffing, customer satisfaction and compliance.

• Analysed operational and financial results to identify improvement opportunities and implement corrective actions.
• Developed managers and employees through training, succession planning, labour-cost control and operational audits.