Adrian Peters

Technical Maintenance Manager with more than 25 years of experience in fleet maintenance, operations management, maintenance control, call centre leadership and mechanical engineering. Proven record of leading teams, improving SLA performance, reducing downtime, managing suppliers, controlling maintenance costs and delivering exceptional customer service. Experienced in KPI management, contract administration, preventative maintenance, process improvement and people development.

Technical Maintenance Manager - FleetAfrica - South Africa

(2026-05)

• Lead technical maintenance operations and support teams.
• Monitor KPIs, SLA compliance and customer satisfaction.
• Manage CRM, telephony and ticketing systems.
• Coach and develop staff.
• Drive continuous improvement and disaster recovery planning.

Operations/Maintenance Supervisor - FleetAfrica - South Africa

(2018 - 2026)

Achievements

• Improved service delivery and client satisfaction on the City of Tshwane Fleet Contract.
• Reduced downtime through proactive maintenance coordination.
• Managed maintenance call centre operations, supplier performance and OEM compliance.
• Received formal recognition from management for outstanding performance.

Maintenance Senior Controller - FleetAfrica - South Africa

(2015 - 2018)

Supervised maintenance controllers, authorised repairs, managed suppliers, ensured SLA compliance and produced operational reports.

Maintenance Controller - South Africa

(2013 - 2015)

Machine Operator - Taurus Packaging - South Africa

(2001 - 2013)

Mechanic - Red Static Hydraulics - South Africa

(1999 - 2001)

Mechanic - Motrix Auto Workshop - South Africa

(1998 - 1999)

N4 - Mechanical Engineering (2026)

N4 - Supervisory Management (2026)

Operations, Logistics, Contract Management (2025)

People Management (2017)

NQF4 - Contact Centre Sales (2009)

Grade 12