Agnes Jonkers

Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations. Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.

Creditor's Clerk at Vredenburg Midas (2020-09 – 2026-07)

• Processed invoices, prepared financial reports, and monitored budget expenditures, contributing to fiscal accuracy.
• Managed client communications through phone and email, ensuring timely responses and maintaining positive relationships.
• Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
• Provided proactive clerical support to managers, facilitating smooth operations and enabling efficient workflow.
• Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
• Established new filing systems for improved organization and assigned tracking numbers.
• Established and maintained communication channels between departments, improving collaboration and enhancing organizational workflow.
• Collaborated closely with other managers to smooth and improve office operations.
• Served as main point of contact for outside vendors, connecting with relevant personnel or department.
• Coordinated payment schedules with internal departments and external vendors.
• Managed creditor queries and provided timely resolutions.
• Maintained updated files for all creditor communications and transactions.
• Performed data entry and recordkeeping tasks to track company correspondence and updates.
• Maintained accounting ledgers by verifying and posting account transactions.

Cashier/Receptionist at Vredenburg Midas (2019-03 – 2020-09)

• Operated cash register and processed customer transactions efficiently.
• Accepted cash payments at checkout and credit card payments, issued receipts and provided change.
• Collected customer payments at checkout, ensuring accuracy during transactions. and provided accurate change.
• Trained new cashiers on procedures, customer service, and system usage.
• Greeted customers upon entering the store and answered any questions they had about the store's products and services.
• Assisted customers in locating products in the store find specific products, answered questions, and offered product advice.
• Maintained accurate records of customer purchases of purchases and maintained orderly appearance of checkout area.
• Handled merchandise returns according to store policies and exchanges of merchandise in accordance with store policies.

Cashier/Receptionist at Suburban Midas (2017-12 – 2019-03)

• Processed customer transactions efficiently using point-of-sale systems.
• Accepted cash and credit card payments, issued receipts and provided change.
• Maintained accurate cash drawer and balanced at shift end.
• Trained new cashiers on system usage and customer service standards.
• Collaborated with team members to ensure smooth store operations.
• Managed multi-line phone system, directing calls efficiently.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Matric in Afrikaans, English, Mathematics, Life Orientation, Life Sciences, Physical Sciences, Computer Application Technology – Weston High School