Agnes Khensani Sethole

Detail-oriented and customer-focused Sales and Client Service Consultant with 2 years of experience in providing exceptional service to clients in the insurance industry. Adept at managing client accounts, resolving inquiries, and ensuring client satisfaction while maintaining compliance with industry standards. Strong communicator with a passion for helping clients navigate their insurance needs and providing tailored solutions.

Client Service and Sales Consultant – Insurance at Standard Bank (2023-07 – Present)

• Provide exceptional client service by addressing inquiries, providing product information, and resolving issues related to insurance policies.
• Manage new and existing policyholders, ensuring all necessary documentation is complete and accurate.
• Assist clients in making claims and guide them through the claims process to ensure timely resolution.
• Promote and upsell long term and investments insurance products to clients based on their needs, resulting in a 100% increase in sales.
• Collaborate with the claims department to monitor claim progress and provide status updates to clients.
• Maintain client records, ensuring all information is up to date and compliant with company policies and regulations.
• Assist in the development and implementation of client retention strategies.

Customer Service Representative at Sanlam Life (2022-09 – 2023-06)

• Acted as the first point of contact for customer inquiries regarding products and services.
• Provided detailed information on insurance policies and coverage options.
• Processed policy renewals, amendments, and cancellations while ensuring compliance with regulations.
• Handled inbound and outbound calls and provided support for both claims and billing inquiries.
• Contributed to a team environment, achieving a customer satisfaction rating of 100%.

Higher Certificate in Wealth Management – Moonstone (2022)