Agrinah Ponela

Ability to work independently with minimal supervision and perform well under pressure. Result-oriented with strong listening and interpersonal skills. Effective communication skills at all levels. Professional, friendly, focused, and reliable.

Strong ability to prioritize workload and meet deadlines. Adaptable and quick to learn new systems, with initiative. Ability to think independently and solve problems efficiently. Good time management skills.

Open minded. Hardworking and responsible and ability to work independently and in a team.

Customer Service Agent - Zim Borders

(2022-11 - 2024-01)

• Offering information and educating clients
• Ensuring that there is a smooth flow of traffic and clients
• Assisting the tolling controller with verifying registration of traffic entering the boarder
• Scanning coupons and notifying drivers of parking procedures
• Resolution of all escalated customer queries
• Maintaining good communication skills with customers

Legal Graduate Internship - Hebei Zhengbang Law firm

(2021-02 - 2021-06)

• Attending trials, hearings, arguments, and depositions
• Manage emails, calls, and client communications efficiently
• Perform administrative duties like filing documents and letters and managing case files
• Assist with trial preparations, hearings, and depositions
• Conducting legal research and writing legal reports
• Conducting research on legislative histories
• Reviewing contracts and providing recommendations

Teaching English as a foreign language (TEFL) - Harvard Kindergarten

(2018 - 2020)

• Teaching English language lessons to young learners
• Ensuring a safe and motivational environment for students to learn
• Preparing lesson plans, course materials and designing lessons
• Tracking students' progress and customizing lesson materials for students according to their needs
• Assessing and grading students' work
• Encouraging students to reach their learning goals
• Organizing and facilitating school social events like dramas, songs and poems performed in English

Master of Laws (LLM) - Human Rights Advocacy and Litigation - University of Witwatersrand (2025)

Bachelor of Laws (LLB) - Xingtai University (2017 - 2021)