Aimee Bezuidenhoudt

Dedicated and detail‑driven Fraud professional with extensive experience across fraud detection, dispute resolution, and meticulous fraud analytic skills within the financial services environment. Proven track record in identifying fraudulent activity, assessing risk, and resolving complex disputes while balancing customer experience, compliance, and business objectives. Highly analytical and articulate, with strong expertise in transaction monitoring, account review, evidence analysis, and policy‑aligned decision‑making.

Demonstrated ability to collaborate with stakeholders across teams, contribute to fraud prevention strategies, and provide credible input in best practice consideration frameworks.

Fraud Prevention - RCS Group - Western Cape

(2022-01)

• Analysis of large volumes of transactional and customer data to identify fraud patterns, anomalies, and dispute trends
• Investigation and resolution of fraud and non‑fraud disputes in line with RCS policies and regulatory requirements
• Transaction and evidence review to validate customer applications, assess liability, and support accurate decision‑making
• Policy‑aligned decisions within SLA timelines, supported by root‑cause analysis and risk mitigation insights
• Detailed case documentation and record‑keeping
• Clear collaboration with stakeholders, maintaining POPIA compliance and effective handling of high‑volume caseloads

Fraud Detections - RCS Group - Western Cape

(2021-01 - 2022-12)

• Fraud identification, investigation, and prevention
• Transaction monitoring and anomaly detection
• Risk assessment and decision-making
• Pattern recognition and trend analysis
• Account review and verification procedures

Fraud Dispute resolutions - RCS Group - Western Cape

(2020-01 - 2021-12)

• Investigation and resolution of fraud and non‑fraud dispute cases
• Transaction analysis and evidence review to validate customer claims
• Identification of fraud patterns, anomalies, and dispute trends
• Accurate, policy‑aligned decision‑making within SLA timelines
• Root‑cause analysis to support risk mitigation and prevention

Product Specialist I - RCS Group - Western Cape

(2018-01 - 2020-12)

Onboarding new business department

• Researched and communicated product specifications
• Expanded knowledge of the RCS product line
• Assisted with product demonstrations
• Liaised between customers and business

Certification - Human Resources and Administration - lntec College

Certification - Short Term Insurance Fais Qualification - License to Skill (2026-09)