Akhona Khiba

With a Grade 12 certificate and office administration training, I bring valuable experience from outbound call centre and insurance roles. I excel in customer service, problem-solving, and teamwork, supported by strong communication skills and a code 10 driving license.

Call Center Outbound at Italk

• Engaged clients through proactive outbound communication to address service needs.
• Facilitated client understanding of telecommunication services, ensuring positive customer interactions.

Insurance at Dove's

• Generated new business leads and closed deals, contributing to overall sales targets.
• Developed and maintained strong client relationships, ensuring customer satisfaction and repeat business.
• Utilised persuasive communication and product knowledge to effectively present insurance solutions.

Certificate or Diploma in Office Administrator – IQ Academy

Matric in Grade 12 – Masiphumelele