Operations/ Dialer Specialist
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I am an experienced Dialler Administrator with 5+ years of experience in managing automated dialling systems in Call Centers. I possess strong technical skills, excellent analytical abilities, and a proven track record in optimizing dialling campaigns to increase outputs and exceed client expectations.
i possess in depth knowledge of call center operations and best practices
Able to collaborate with all departments to ensure effective coordination across the organization.
have successfully supervised and managed a team of 50+
excellent communication and interpersonal skills to train and manage agents to ensure the success of a campaign able to monitor and analyse statistics such as call volumes, agent productivity, and overall contactability across all campaigns.
Matric - bachelors pass
Diploma - comprehensive programming
