Aliah Mungal

Experienced insurance professional with extensive motor claims experience, including senior-level assessment and adjustment of written-off vehicle claims. Strong background in claims investigations, merits assessment, vehicle market valuations, repair authorization, settlement calculations, salvage processes and stakeholder management. Experienced in working with assessors, brokers, policyholders, finance institutions and internal insurance teams.

RE5 qualified, analytical, detail-oriented and comfortable working under pressure while maintaining accuracy, service standards and compliance.

Senior Digital Motor Claims Adjuster - Santam Insurance – Finance, Salvage Claims & Group Sourcing / Digital Motor Hub

(2015-09 - 2024-09)

• Confirmed basic merits of written-off vehicle claims and assessed claim validity.
• Determined vehicle market values and quantified old or pre-existing damages.
• Authorized repair work and final repair costings within applicable claims requirements.
• Confirmed hire-purchase arrangements and verified information required for claim settlement.
• Created salvage cases on BPM and coordinated vehicle upliftment processes.
• Determined whether vehicles qualified for replacement and managed the relevant claims process.
• Liaised with assessors, brokers, clients, finance stakeholders and other relevant parties.
• Verified vehicle settlement figures and claim estimates for accuracy.
• Drafted and finalized Agreements of Loss and ensured required supporting documentation was obtained.
• Processed payments relating to written-off vehicle claims and managed general claim queries.
• Coordinated termination of car-hire arrangements associated with claims.

Salvage Clerk - Santam Insurance – Finance, Salvage Claims & Group Sourcing

(2013-11 - 2015-08)

• Processed Natis documentation and released documents on BPM for invoicing.
• Prepared NCO and deregistration documentation for written-off and stolen vehicles.
• Assisted with upliftment of written-off and selected stolen vehicles by providing instructions to auction and salvage operations.
• Sent bank requests to major South African vehicle-finance institutions for settlement quotations and Natis documentation.
• Managed the centralized South African mailbox and handled related telephonic and email queries.
• Assisted with bank reconciliations and recons and liaised with internal and external assessors.
• Assisted with scheduling claims for digital motor assessors.

Credit Control Clerk (Temporary) - Santam Insurance – Finance, Salvage Claims & Group Sourcing

(2013-08 - 2013-10)

• Received and invoiced Santam daily bank statements.
• Processed invoices for non-motor monies, including excess payments.
• Completed mass invoicing / bordereaux processing.
• Handled invoicing queries by email and telephone.

Stock Controller - Exodus Industrial Supply Corporation CC

(2011-01 - 2012-11)

• Managed stock inventory and prepared detailed stock and expense reports.
• Managed incoming and outgoing calls.
• Ordered and distributed office supplies within a fixed office budget.
• Obtained signatures for financial documentation and internal and external invoices.

Receptionist - Growth Point Properties

• Welcomed and assisted visitors in person and by telephone.
• Answered and directed enquiries and maintained employee and department directories.
• Provided directions and visitor assistance.
• Maintained security procedures, monitored the logbook and issued visitor badges.

Matric / Grade 12 - Mathematics (Pure), English, Afrikaans, Accounting, Life Sciences, Business Studies and Life Orientation - Apollo Secondary School