Alice Twala
Customer Service Call Centre | Marketing Research | Data Capturing
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About
Dedicated and goal-driven customer service and call centre professional with over 5 years of experience in inbound and outbound operations, sales support, data capturing, and client relations. Known for strong communication skills, reliability, and the ability to thrive in fast-paced environments. Passionate about delivering excellent service, solving problems, and contributing meaningfully to organizational goals.
Experience
Call Centre Agent - Platinum Life
(2020-01 - 2022-12)
- Handled inbound and outbound policy-related calls with professionalism and accuracy
- Provided production information, handled customer queries and processed client details efficiently
- Achieved daily and weekly performance targets consistently
- Assisted in upselling and cross-selling insurance products
Community Liaison Officer (CLO) - Afri-City Summit
(2015-11 - 2015-12)
- Acted as a link between communities and project representatives
- Coordinated community communication and event logistics
- Assisted with data capturing and reporting
Promoter - Expressive
(2014-01 - 2015-10)
- Promoted brands at events and retail locations
- Engaged customers and provided product demonstrations
- Assisted in lead generation and customer queries
Events Coordinator - C2D Events
(2012-01 - 2013-12)
- Coordinated event logistics including registration, setup and client communication
- Assisted with planning and execution of corporate and public events
- Managed administrative tasks and data capturing
Customer Service Officer & Data Capturer - Gin - pal Energy
(2011-01)
- Entered customer data accurately into internal systems
- Assisted clients with product queries and service information
- Provided administrative support to operational teams
Education
Grade 12 (Matric) - English, Afrikaans, IsiZulu, Business Economics, Geography & Biology - Mitzvah School - United Sisterhood (2003)
