Alicia A

High focused, enthusiastic & goal driven. Honest and reliable, executing tasks to the best of my ability. Dedicated & efficient. Always willing to learn more, seek growth opportunities and personal development. Willing to learn from mistakes and converting weak points into strong points.

Sorter - Teller - Nedbank Cash Centre

(1995-05 - 1996-06)

• Handled cash sorting and teller duties.

Teller - SBV

(1996-06 - 1997-01)

• Performed teller operations.

Teller - Alternative Finance (Pty) Ltd

(1997-11 - 1998-02)

• Managed teller responsibilities.

DMS Co-ordinator & Refunds | Data Capturer & Admin - Kinesis Logistics

(1999-09 - 2000-01)

• Coordinated DMS refunds and data capturing.
• Performed administrative duties.

Teller, Bulk Teller, Receptionist, Enquiries, Administration - ABSA

(2003-03 - 2013-09)

• Handled banking transactions, bulk teller operations, and reception duties.
• Managed enquiries and administrative functions.

Cashier Front Shop Assistant | Receiving Clerk & Data Capture - Centrum Pharmacy

(2020-11)

• Assisted customers and handled cash transactions.
• Managed receiving clerk duties and data capture.

Outbound Call Centre Agent - Silver Mercury

(2017-10 - 2018-10)

• Conducted outbound calls for customer engagement.
• Managed call centre performance metrics.

Client Services Specialist - Vehicle Insurance, Quality Assurance, Cancellation Specialist, Client Services Life Insurance - Discovery Life Ucovered Insurance Solutions & Jeffcott Financial Services

(2019-04 - 2025-09)

• Managed client services for vehicle insurance and life insurance.
• Conducted quality assurance and policy cancellation processes.

Grade 12 (Matric) - Senior Secondary School East Rand (1994)