Alretha Visser

I am an ambitious, hardworking person who strives to do my best in everything I do. Along with my leadership skills, my aim is to shift others lives and grow as an individual. I would see myself as an asset to any company that considers taking me on as I always go the extra mile when something is required of me.

Trainer at TTEC (2025-01 – Present)

Product Training for campaign, as well as refresher sessions for Operational Floor and assisting QA with Quality Evaluations.

Customer Service Advisor at TTEC (2024-05 – 2025-01)

Worked as Customer Service Advisor for campaign Booking, Car reservation, applied to Build Trainer course. Promoted as Trainer.

Customer Service Advisor at Teleperformance (2022-08 – 2023-10)

Advisor working in the Collections department for the campaign Zopa. Since started, upskilled to Complex Collections and Collections Live Chat. Also have experience as a SME, where not only assisted agents on the floor but also assist with spot checks and giving feedback to agents.

Training Manager at Real Promotions (2020-10 – 2021-04)

Same role as previous job, contracted by Vodacom Fibre.

Trainer at Progression Group (2019-01 – 2020-02)

Role was to teach and train how to sell and train others in a direct marketing set up where worked business to business, as well as residential areas. The company was contracted by an insurance company called The Unlimited.

Assistant Carer at Friends Day Centre (2017-05 – 2018-08)

Assisted with taking care of children with profound to severe disabilities in a schooling set up, making sure to setting lesson plans and improving their well-being. Also, worked on the school bus transporting from and to school each day and making sure that they are safe at all times.

National N Diploma in Educare – Central Technical College - Cap Town (2014-01 – 2016-12)

Matriculation – Grassy Park High (2009-01 – 2013-12)