Store Manager - GYBC - Lego Certified Stores - Lego Gateway
(2025-10)
Growth and More opportunities.
- Dealing with suppliers, clients, Head Office, and employees
- Receiving and Receipting stock
- Visual merchandising, Knowledge of Lego Products, and the Brand
- Resolving customer complaints
- Customer Service & Sales
- Achieving individual and monthly store targets
Store Leader - CAPE UNION MART - Cape Union Mart Ballito Lifestyle, Cape Union Mart Ballito Junction, Old Khaki La Lucia Mall, Cape Union Mart Gateway
(2018-01 - 2025-10)
Travel and Commute
- Oversee learning and Development in KZN
- Conducting Learning Sessions
- ER/IR Duties. Initiating/Investigating Disciplinary Hearing Cases on behalf of the Company
- Dealing with suppliers, clients, Head Office, and employees
- Receiving and Receipting stock
- Visual merchandising, Knowledge of Clothing, Apparel & Accessories
- Resolving customer complaints
- Achieving individual and monthly store targets
- Oversee Daily Operations and Petty Cash
- Cash ups and banking
- Implementing policies and procedures
- Budgets and Morning Meetings
- Organizing resumes and job applications
- Scheduling job interviews and assisting in interview process
- Collecting employment and tax information
- Ensuring background and reference checks are completed
- Preparing new employee files
- Overseeing the completion of new employee documentation
- Orienting new employees to the organization
- Counselling and disciplinary action of staff
- Delegating staff and training
- Completing termination paperwork and assisting with exit interview
- Loading of New Employees on SAGE X3
- Completing and submitting Timesheets (Leave forms, Provident Form, medical aid, UIF)
- SAGE and STOREFORCE operations
- Exceptions and Monthly Scheduling
- Admin / Audits (weekly & monthly reports, capture sales, daily figures)
- Submitting payroll forms, which includes ensuring vacation and sick time are tracked in the system
- Maintaining records related to grievances, performance reviews, and disciplinary actions (warning, counselling)
- Microsoft Office (Outlook, Word, Excel)
- Operational Health & Safety checks and action to be taken
- Compiling reports and spread sheets
Store Manager - KURT GEIGER – Pavilion (Spitz Group) - Pavilion
(2015-09 - 2016-11)
Personal Reasons
- Dealing with suppliers, clients, Head Office, and employees
- Receiving and Receipting stock
- Visual merchandising, Knowledge of Clothing, Apparel & Accessories
- Resolving customer complaints
- Customer Service & Sales
- Achieving individual and monthly store targets
- Oversee Daily Operations and Petty Cash
- Cash ups and banking
- Implementing policies and procedures
- Budgets and Morning Meetings
- Scheduling job interviews and assisting in interview process
- Collecting employment and tax information
- Ensuring background and reference checks are completed
- Preparing new employee files
- Overseeing the completion of new employee documentation
- Orienting new employees to the organization
- Counselling and disciplinary action of staff
- Delegating staff and training
- Completing termination paperwork and assisting with exit interview
- Completing and submitting Timesheets (Leave forms, Provident Form, medical aid, UIF)
- SAGE
- Admin / Audits (weekly & monthly reports, capture sales, daily figures)
- Submitting payroll forms, which includes ensuring vacation and sick time are tracked in the system
- Maintaining records related to grievances, performance reviews, and disciplinary actions (warning, counselling)
- Microsoft Office (Outlook, Word, Excel)
- Operational Health & Safety checks and action to be taken
- Compiling reports and spreadsheets
Assistant Store Manager - NESPRESSO – Gateway (Top Vending LTD.) - Gateway
(2015-10 - 2016-09)
Company downsizing
- Serving as a point of contact with suppliers, clients, Head Office, and employees
- Maintaining store database system by updating and entering data
- Setting appointments and arranging meetings
- Receiving and Receipting stock
- Overseeing stockroom and Inventory
- Visual merchandising, Knowledge of Coffee, and Machines
- Resolving customer complaints
- Customer Service & Sales
- Achieving individual and monthly store targets
- Establishing and setting goals
- Oversee Daily Operations and Petty Cash
- Motivating staff to meet targets given
- Cash ups and banking
- Implementing policies and procedures
- Budgets and Morning Meetings
- Posting job ads and organizing resumes and job applications
- Scheduling job interviews and assisting in interview process
- Collecting employment and tax information
- Ensuring background and reference checks are completed
- Preparing new employee files
- Overseeing the compensation and benefit documentation
- Orienting new employees to the organization
- Administering new employment assessments
- Serving as a point person for all new employee questions
- Counselling and disciplinary action of staff
- Delegating staff and training
- Completing termination paperwork and assisting with exit interview
- Completing and submitting Timesheets (Leave forms, Provident Form, medical aid, UIF)
- SAGE and CRM
- Admin / Audits (weekly & monthly reports, capture sales, daily figures)
- Submitting payroll forms, which includes ensuring vacation and sick time are tracked in the system
- Maintaining current HR files
- Updating and maintaining employee benefits, employment status, and similar records
- Maintaining records related to grievances, performance reviews, and disciplinary actions (warning, counselling)
- Microsoft Office (Outlook, Word, Excel)
- Operational Health & Safety checks and action to be taken
- Compiling reports and spreadsheets
Department Manager - COTTON ON – Gateway Megastore - Gateway Megastore
(2014-11 - 2015-09)
Better opportunity with benefits.
- Oversee Departments
- Oversee Point of Sale Area (13 till points)
- RCS Account Applications
- Providing customer service to organization employees
- Receiving and Receipting stock
- Visual merchandising, Knowledge of clothing, shoes, and Accessories
- Resolving customer complaints
- Enforcing standards of the brand
- Customer Service & Sales
- Achieving individual and monthly store targets
- Establishing and setting goals
- Oversee Daily Operations and Petty Cash
- Motivating staff to meet targets given
- Cash ups and banking
- Implementing policies and procedures
- Counselling and disciplinary action of staff
- Delegating staff and training
- Budgets and Morning Meetings
- Posting job ads and organizing resumes and job applications
- Scheduling job interviews and assisting in interview process
- Collecting employment and tax information
- Ensuring background and reference checks are completed
- Preparing new employee files
- Orienting new employees to the organization
- Conducting benefit enrollment process
- Administering new employment assessments
- Serving as a point person for all new employee questions
- Completing and submitting Timesheets (Leave forms, Provident Form, medical aid, UIF)
- Pastel and Timeshare (Payroll system)
- Admin / Audits (weekly & monthly reports, capture sales, daily figures)
- Submitting payroll forms, which includes ensuring vacation and sick time are tracked in the system
- Maintaining current HR files
- Maintaining records related to grievances, performance reviews, and disciplinary actions (warnings, counselling)
- Completing termination paperwork and assisting with exit interview
- Microsoft Office (Outlook, Word, Excel)
- Oversee logistics (Receive & dispatch stock)
- Operational Health & Safety checks and action to be taken
- Compiling reports and spreadsheets
Admin Manager - THE SCOIN SHOP – Midlands Mall - Midlands Mall
(2013-08 - 2014-10)
Relocated to Durban
- Knowledge of Gold, Economy, and Exchange rates
- Visual merchandising, Knowledge of Gold Coins
- Resolving customer complaints
- Achieving individual and monthly store targets
- Oversee Daily Operations and Petty Cash
- Cash ups and banking
- Implementing policies and procedures
- Counselling and disciplinary action of staff
- Delegating staff and training
- Budgets and Morning Meetings
- Posting job ads and organizing resumes and job applications
- Scheduling job interviews and assisting in interview process
- Collecting employment and tax information
- Ensuring background and reference checks are completed
- Preparing new employee files
- Overseeing the compensation and benefit documentation
- Orienting new employees to the organization
- Conducting benefit enrollment process
- Administering new employment assessments
- Serving as a point person for all new employee questions
- Completing and submitting Timesheets (Leave forms, Provident Form, medical aid, UIF)
- Pastel, CRM & Microsoft Office (Outlook, Word, Excel)
- Admin / Audits (weekly & monthly reports, capture sales, daily figures)
- Submitting payroll forms, which includes ensuring vacation and sick time are tracked in the system
- Maintaining records related to grievances, performance reviews, and disciplinary actions (warning, counselling)
- Completing termination paperwork and assisting with exit interview
- Oversee logistics (Receive & dispatch stock)
- Operational Health & Safety checks and action to be taken
- Compiling reports and spreadsheets
Supervisor - MUSICA – Midlands Mall - Midlands Mall
(2009-07 - 2013-08)
Graduated with my degree. Better Prospects.
- Vodacom Kiosk (Rica, prepaid sales)
- Receiving and Receipting stock
- Visual merchandising, Knowledge Entertainment
- Resolving customer complaints
- Customer Service & Sales
- Achieving individual and monthly store targets
- Oversee Daily Operations and Petty Cash
- Till operations, Cash ups and banking
- Delegating staff and training
- Scheduling job interviews and assisting in interview process
- Collecting employment and tax information
- Ensuring background and reference checks are completed
- Orienting new employees to the organization
- Pastel & Microsoft Office (Outlook, Word, Excel)
- Admin / Audits (weekly & monthly reports, capture sales, daily figures)
Sales/Customer Assistant - MUSICA – Pavillion - Pavillion
(2008-07 - 2008-12)
Study full time @ UKZN
- Receiving and Receipting stock
- Visual merchandising, Knowledge of Entertainment
- Resolving customer complaints
- Customer Service & Sales
- Till operations, Cash ups and banking
- Preparing and Completing Stock takes
Call Centre Agent - O'KEEFE & SWARTZ - Johannesburg - Johannesburg
(2008-01 - 2008-06)
Relocated to Durban
- Launching new products
- Knowledge of Insurance Policies (Standard Bank)
- Resolving customer complaints
- Achieving individual target
