Althea De Jongh

Detail-oriented professional with 15+ years of experience across healthcare administration, client consultation, and financial services. Combines a BSc in Physiotherapy (NQF 7 equivalent) with extensive knowledge of medical terminology, human biology, risk evaluation, and high-volume administration. Demonstrates exceptional telephonic and written communication skills, a strong work ethic, and the ability to accurately capture, analyze, and process complex risk and client information.

Highly adaptable, target-driven, and committed to upholding the highest standards of customer care.

FINANCIAL ADVISOR at LIBERTY GROUP (2022-05 – 2026-01)

• Delivered exceptional telephonic and written communication to clients, intermediaries, and distribution channels, supporting department interaction strategies.
• Gathered, reviewed, and evaluated client information against product requirements, regulatory standards, and financial risk considerations.
• Accurately captured and updated client data within administration systems while maintaining high data controls and confidentiality.
• Consistently met daily production, quality, and service standards in a fast-paced, target-driven environment.
• Managed complex product and benefit queries, building strong relationships with clients and advisers through clear advice and prompt resolution.

NATIONAL DIRECTOR & PROGRAM MANAGER at HOME PHYSIO (2020-01 – 2021-12)

• Applied clinical expertise to evaluate health conditions, treatment plans, and risk factors.
• Streamlined operational processes and ensured team adherence to standardized business and administrative procedures.
• Coordinated multi-channel communications across clinical teams and stakeholders to resolve operational and requirements-based queries.

PRACTICE OWNER & PHYSIOTHERAPIST at PRIVATE PRACTICE (2009-01 – 2020-12)

• Conducted in-depth assessments of health conditions, physical impairments, and lifestyle/pastime exposures to determine care requirements.
• Communicated medical and technical information clearly to medical schemes, brokers, and patients.
• Executed end-to-end administration, including pre-authorizations, financial controls, billing, and detailed record-keeping with high accuracy.

BSc in Physiotherapy – University of the Western Cape (2005-01 – 2008-12)

Matriculation Certificate in Matric