Aluleka Nyide
Aluleka Nyide
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About
Detail-oriented and motivated individual with strong practical skills. Demonstrates competence in customer service, and the use of standard office software to support daily operations. Possesses effective communication and interpersonal skills, enabling productive teamwork and professional interaction with clients and colleagues.
Highly organised, reliable, and able to manage time efficiently while meeting deadlines. Adaptable and eager to learn, with a strong work ethic and commitment to contributing positively to organisational goals.
Experience
Cashier and Sales Assistant at Spar (2022-05 – 2022-12)
7 months experience in retail operations and customer service
- Assisted customers with purchases and provided friendly customer service.
- Operated the till system accurately, handling cash and card transactions.
- Developed strong communication, time management, and teamwork skills.
- Handled customer queries and resolved basic complaints professionally.
Customer Service Agent (Call Centre) at King Call Centre (2023-03 – 2025-06)
2 years and 4 months in inbound and outbound customer service
- Answered inbound and outbound calls professionally
- Assisted customers with queries, complaints, and account-related issues
- Maintained accurate records of customer interactions on company systems
- Achieved daily and monthly performance targets
- Achieved high customer satisfaction ratings
- Consistently met call targets and KPIs
- Recognized for excellent communication skills
Education
National Senior Certificate (Matric) – Pholela High School (2021)