Alwaba Hlam

Detail-oriented and highly organized Office Administrator with over six years of specialized experience in finance administration, bookkeeping, and accounts processing. Proven expertise in invoice management, creditor reconciliations, payroll support, and financial record-keeping within fast-paced remote and on-site environments. Skilled in using accounting software (Sage, QuickBooks, Xero), Excel, and cloud-based financial systems to ensure accuracy, compliance, and operational efficiency.

A proactive and dependable professional committed to supporting financial workflows and enhancing back-office productivity.

Accounts Payable & Receivable Assistant at RentalBux (2023-10 – 2025-12)

Process and manage financial transactions for property management operations

• Process and allocate tenant rent, service charges, and landlord payments while maintaining accurate property and client account records
• Perform bank-to-ledger reconciliations and investigate discrepancies to ensure financial data accuracy across accounting systems
• Manage accounts payable, including contractor, supplier, and utility invoices, while ensuring correct coding to properties and portfolios
• Support credit control by monitoring arrears, issuing tenant and landlord statements, and coordinating payment follow-ups
• Prepare monthly and quarterly financial reports for landlords, property owners, and asset managers
• Maintain compliant financial documentation, support audits, and improve accounting workflows and procedures to reduce errors

Finance Assistant AP/AR at Office Beacon LLC (2019-09 – 2023-10)

Managed accounts payable and receivable functions

• Processed supplier invoices and verified billing information before payment approval
• Prepared accounts payable reports and monitored supplier payment schedules
• Maintained accounts receivable records and monitored outstanding balances
• Allocated incoming payments to correct client accounts
• Assisted with bank reconciliations and investigated transaction discrepancies
• Maintained accurate supplier and customer financial records
• Supported month-end finance procedures and account reconciliation
• Prepared financial documentation for accounting review

Customer Service Analyst at Amazon (2018-06 – 2019-09)

Analyzed customer service data and supported process improvements

• Analyzed customer service data to identify trends, performance gaps, and improvement opportunities
• Prepared performance reports and provided insights to support management decision-making
• Collaborated with sales and marketing teams to improve customer service processes and outcomes
• Tracked service KPIs, supported staff training initiatives, and implemented process improvements to increase service quality and efficiency

Executive Administrative Assistant at SpaceX (2016-02 – 2018-05)

Provided executive support and financial documentation services

• Managed executive schedules, travel, and confidential correspondence
• Prepared invoices, reconciliations, and financial documents with precision
• Organized and maintained digital records to support compliance
• Ensured compliance with operational standards while supporting finance and admin workflows

Bachelor of Business Administration in Business Administration – University of the People (2019 – 2023)

Diploma in Legal Studies – UNISA (2016 – 2018)

Diploma in Human Resources Management – King's College London (2014 – 2016)