Alwyn Dippenaar

Availability: Immediately. Vehicle & Drivers Licence: Yes, Code 08. Demographic: South African, Male. ID Number: 7606205052084.

Floating Senior Manager - Jagdem Management Services (Gustos Restaurant Pretoria, Maltos Restaurant Sun City, Beach Bar Sun City, Luma Bar Sun City) - Multiple locations

(2024-07)

• Manage and oversee the entire restaurant operation
• Deliver superior guest services
• Ensuring guest satisfaction
• Plan new and update existing menus
• Plan and develop the overall restaurant marketing strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Hire new employees
• Training and evaluate staff performance
• Estimate consumption, forecast requirements and maintain inventory
• Manage restaurant supplies
• Control costs and minimize waste
• Nurture a positive working environment
• Business Operations
• Stock Control & Stock Ordering
• Opening and closing of Restaurant

Hotel Restaurant Manager and Hotel Duty Manager - Coastlands Hotel Musgrave - Musgrave

(2023-09 - 2024-05)

• Engaging with customers during shifts, ensuring they are receiving the highest level of service, and overall customer satisfaction
• Uphold and encompass the brand
• Responsible for all stock and cash
• Overall management of the restaurant, ensuring all bar and floor supplier orders are placed in a timeously manner, ensuring stock is accounted for, inventory is completed, individuals are working efficiently and fulfilling their job roles
• Training, reviewing and management of staff to provide excellent service to customers
• Completing all administrative tasks in a timeously manner
• Managing and directing all members of staff team to ensure they are fulfilling their job role
• Managing staff disciplinary
• Maintaining effective schedules and quickly resolving conflicts to ensure that taproom is well staffed during peak hours
• Enforcing quality and safety controls
• Working with diverse personalities both on the staff and customers
• Diffusing tense situations between customers or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed
• Maintaining a fun, safe atmosphere for customers
• Report feedback to owners on a regular basis
• Responsible for managing daily front office procedures and tasks
• Ensuring the smooth running of service when on duty. Managing the team for all matters that may arise pertaining to the property, housekeeping, kitchen, security and guests
• Working closely with central reservations for all bookings through OTAs and direct bookings
• To promote a professional and hospitable image to the guests. Giving full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude
• Working closely with the housekeeping department, liable for overseeing the cleanliness, details and policies and procedures are being met as per our 5 star standards
• Guest room checks
• Floor checks
• Hotel operations checks - Generators; cooling towers and heat pumps
• Hotel restaurant-Buffet checks; cover checks; bill check ups; staff checks and guest checks
• Function and conferencing assistance when banqueting manager are not Available

Manager - Bel Punto Restaurant Umdloti - Umdloti

(2023-04 - 2023-08)

• Business Operations
• Stock Control & Stock Ordering
• Opening and closing of Restaurant

General Manager - Doppio Zero Bel Air – Northriding - Northriding

(2021-10 - 2022-12)

• Manage and oversee the entire restaurant operation
• Deliver superior guest services
• Ensuring guest satisfaction
• Plan new and update existing menus
• Plan and develop the overall restaurant marketing strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Hire new employees
• Training and evaluate staff performance
• Estimate consumption, forecast requirements and maintain inventory
• Manage restaurant supplies
• Control costs and minimize waste
• Nurture a positive working environment
• Business Operations
• Stock Control & Stock Ordering
• Opening and closing of Restaurant

General Manager - Salsa Mexican Grill

(2009-08 - 2021-07)

• Manage and oversee the entire restaurant operation
• Deliver superior guest services
• Ensuring guest satisfaction
• Plan new and update existing menus
• Plan and develop the overall restaurant marketing strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Hire new employees
• Training and evaluate staff performance
• Estimate consumption, forecast requirements and maintain inventory
• Manage restaurant supplies
• Control costs and minimize waste
• Nurture a positive working environment

Assistant General Manager - Jamie's Italian

(2019-02 - 2019-08)

• Business Operations
• Stock Control & Stock Ordering
• Opening and closing of Restaurant

Grade 12 - Rhodes Field High (1993 - 1993)

Diploma/Certificate - Small Business Management and Economics - Damelin College (1994 - 1994)

Certificate - Restaurant Operation - SDA Bocconi (School of Management) (2005 - 2005)

Certificate - Executive Director - SDA Bocconi (School of Management) (2007 - 2007)

Certificate - Meals and Drinks - SDA Bocconi (School of Management) (2007 - 2007)

Certificate - A-Z Managers Course - John Dory's (2009 - 2009)

Certificate - Suggestive Selling - John Dory's (2009 - 2009)

Certificate - Food Cost and Income Statements - John Dory's (2009 - 2009)

Certificate - Customer Service Excellence Course - John Dory's (2009 - 2009)

Certificate - Fire Training - Reka Trade Extinguisher Services (2008 - 2008)

Certificate - Health and Safety Skills and Development (2011 - 2011)

Certificate - First Aid – Level 1 - Life Med (2012 - 2012)