Customer Service | FinTech | Cryptocurrency
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I am a self-motivated individual who is eager to learn,a young person committed to her work. I adapt easily and work very well with people,communication is key in my skills. I am an energetic and friendly person who is not afraid of change in life. I always strive to succeed beyond my limits, reaching greater heights and grow within the workplace or company that I work or would work for in the future.
I am a natural problem solver and work well individually and in teams. Multitasking and working under pressure forms part of my strength.A go-getter that excels in her work and responsibilities. I thrive when new challenges and experiences come my way within the work environment.
I hold 11 years experience in customer service in various industries. I was a Sales Assistant/Supervisor for almost 5years in Retail, then I became a Customer Service Agent for 5years in Aviation. My previous employer was Luno, I was face of Luno. Maintain and manage customer relationships and expectations. Read, prioritize and respond to customer queries via emails, chat, phone calls and forum posts. Support payment processing operations. Verify customer documentation. Onboarding processes using the FAIS and FICA legislation. Monitoring transactions, investigating and reporting suspicious activities. Discern the major customer desires and problems and communicate them with the development team.
I obtained certificates from the online courses:
Business Conduct Series: Acceptable Use Policy.
Spot the Phish Game.
Mentor for Impact: Start mentoring.
Secure Product Lifestyle.
