
Amanda Joubert
Guest relations/ retail associate
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About
Looking for a highly competent Coordinator with 7 year's experience providing administrative support to corporate offices, that can meet any target with the personality to accomplish all company and team needs!
Experience
Boutique/Curio Manager at Sabi Sands Game Reserve (2022-01 – Present)
Created Monthly financial reports, stock take and counting. Managed a R850,000 worth of stock curio/boutique, where I thrived in liaising with guests, hitting my monthly targets with a 200%+. Analyzed, examined, and interpreted account records, compiled financial information, and reconciled reports and financial data.
- Created Monthly financial reports, stock take and counting
- Managed a R850,000 worth of stock curio/boutique
- Thrived in liaising with guests, hitting monthly targets with a 200%+
- Analyzed, examined, and interpreted account records
- Compiled financial information and reconciled reports and financial data
- Performed process analysis and communicated recommendations to management
- Hosting Gala Showcases of Resident artists
- Keeping Showroom floor neat and tidy and filling up empty spaces with new stock
Guest Relations Officer at Sabi Sands Game Reserve (2021-01 – 2022-01)
Review arrival lists to welcome guests. Attend to special guests and prepare welcome folders with collateral. Provide information about amenities, area and venues and promote services. Anticipate guest needs and build rapport with customers.
- Review arrival lists to welcome guests
- Attend to special guests (e.g Help prepare welcome folders with collateral)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g Confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Logistics Coordinator at CCV (2012-01 – 2013-12)
Worked as a Logistics Coordinator dealing with difficult customers and handling the logistic aspects of a route and service.
- Dealing with difficult customers
- Handling the logistic aspects of a route and service
Education
Field Guide in Nature Enthusiasts – Bushwise (2020-07 – 2020-07)
Matric – Hoërskool Nelspruit (2009-12)
