Receptionist / Freight Certificate Controller - Grindrod Logistics
(2024-08)
- Managed front-desk operations, welcoming clients, drivers, and visitors in a professional manner.
- Answered and directed high volumes of incoming calls and emails, ensuring efficient communication between departments.
- Coordinated with logistics, operations, and warehouse teams regarding deliveries, collections, and driver arrivals.
- Captured and updated customer, shipment, and delivery information on internal systems.
- Creating invoices and credit note where necessary using Shipshape
- Prepared, received, and distributed documentation such as delivery notes, waybills, invoices, DU's and PODs.
- Scheduled appointments and managed meeting rooms for management and operations staff.
- Maintained accurate filing systems (electronic and manual) for freight and customer records.
- Assisted with basic administrative duties including data capturing, scanning, and report preparation.
- Ensured compliance with company procedures and maintained a professional reception area.
Receptionist - Pro Appointment / Pro Talent Recruitment agency
(2021-01 - 2024-05)
Worked on temporary assignments for various companies through a recruitment agency Pro Talent
- Adapted quickly to different work environments and company procedures
- Provided administrative, receptionist, customer service, and office support functions
- Maintained professionalism and efficiency in fast-paced environments
- Assisted with data capturing, filing, customer queries, and general office administration
- Demonstrated flexibility, reliability, and strong multitasking abilities
- Built strong communication and interpersonal skills while working with diverse teams
Data Capturer (Contract) - Safrican Insurance limited
(2020-07 - 2020-12)
- Accurately captured and updated client, policy, claims, and premium information on internal insurance systems
- Verified documentation for completeness and compliance with company and regulatory requirements
- Maintained high levels of data accuracy, confidentiality, and attention to detail
- Assisted with filing, scanning, and electronic record management
- Liaised with internal departments to resolve data discrepancies and missing information
- Met daily and monthly data-capture targets while maintaining quality standards
Lead Generation Agent – Netline Campaign - Outworx
(2017-10 - 2018-09)
- Generated and qualified sales leads through outbound calls, email campaigns, and online research
- Identified potential clients and assessed their needs to match with company offerings
- Maintained and updated client and prospect information in systems accurately
- Monitored performance and provided regular reports on lead generation activities
- Maintained a professional and persuasive approach to client communication, enhancing brand reputation
Customer Care Representative - Edcon Financial Services - Durban, South African - Durban, South Africa
(2013-05 - 2018-06)
- Provided professional support to customers regarding clothing account queries, payments, and credit account management
- Assisted clients with new account registrations, upgrades, and amendments
- Handled account-related issues including billing inquiries, payment arrangements, and credit bureau matters
- Maintained accurate client records and updated account information in internal systems
- Resolved customer complaints efficiently, ensuring high levels of customer satisfaction
- Communicated account policies, procedures, and promotions clearly to clients
- Collaborated with internal teams to ensure seamless account processing and issue resolution
