Amanda Khumalo

Professional and customer focused administrative professional with several years of experience in customer service, client relations, and office administration. Experienced in handling inquiries, managing documentation, coordinating appointments, answering telephone calls, and providing exceptional front line customer support. Known for excellent communication skills, professionalism, and the ability to create positive customer experiences in fast-paced environments.

Executive Services VIP Agent - Menzies Aviation

(2025-08)

• Flight administration, including set-up and billing
• Process handling files accurately and in a timely manner
• Responsible for facilitating the arrival and departure of aircraft and their passengers
• Slots application for flights
• Communication with Apron regarding flight delays
• Assist with the arrival of passengers
• Prepare boarding passes, as per Charter Company advice
• Meet and greet customers, as per roster, and assist customers through immigration and customs and / if required to connecting flights
• Assist with firearm clearance and collection from airlines
• Assist with onward connecting flight details
• Assist with record keeping and liaising between customer and Charter Company
• Protocol related assistance
• Retrieve passenger baggage and clear customs
• Prepare baggage labels as per flight destination
• Acceptance of cash payments and ensure that the correct procedure is followed

Customer Service Agent - Menzies Aviation

(2022-01 - 2025-07)

• Communicate with internal teams and service providers to support on-time flight departures
• Provide detailed reporting on service activities and assist in coordinating shift assignments
• Handle irregularities and escalate passenger issues efficiently
• Ensure accurate and timely support for special passengers, including unaccompanied minors
• Maintain high productivity under pressure while supporting airline schedules
• General filing and assistance in office administration
• Resolve administrative and filing problems and inquiries
• Provide assistance to customers arriving to retrieve their documents and freight
• Data capture AWB information into airline system(s)
• Manifest flight based on information received from the warehouse
• Verify post flight inventory with documents on hand

Admin Clerk - Mfesi Cleaning Services

(2018-01 - 2019-12)

• Scheduled meetings, managed correspondence, and coordinated office supplies
• Created and maintained internal reports and handled billing and payroll processes
• Provided critical data entry support and ensured information accuracy in operational databases
• Liaised with external service providers and helped streamline workflow processes
• Answering, screening and directing phone calls
• Proficiency in office software
• Data entry and documentation
• Scheduling and correspondence

Public Management - Public Management - Damelin College (2018 - 2018)

Public Management - Public Management - Damelin College

Matriculation - Matriculation - Nkosibomvu Secondary (2015 - 2015)

Introduction to Project Management - Project Management - National School of Government (2026 - 2026)

Introduction to Strategic Planning and Management - Strategic Planning and Management - National School of Government (2026 - 2026)

Ethics in the Public Service - Ethics in the Public Service - National School of Government (2026 - 2026)