Amanda Lusizi

Humana Medicare plans health insurance that provides healthcare coverage for Americans. Plans offered by humana include medicare. The company offers company offer's a variety of plans based on individual needs of its customers humana also offers optional coverage such as vision, dental, prescription drug coverage and more

Health care advocate - Ttec

(2025-09)

Humana Medicare plans health insurance that provides healthcare coverage for Americans. Plans offered by humana include medicare. The company offers company offer's a variety of plans based on individual needs of its customers humana also offers optional coverage such as vision, dental, prescription drug coverage and more

• Handled members question about their plan and medication
• Advised the members following the mentor document
• Assisted members with payments
• Advised members with the type of plans they have
• Advised members with their benefits

EPWP safety and security Administrative clerck - Traffic department Gallows Hill

(2022-10 - 2023-06)

• Handling and Processing of various traffic documents
• Checking documents for accuracy
• Recording and maintaining accurate records
• Entering data into computer ensuring accuracy and completeness of records
• Provide information and assistance to the public
• Answer inquiries and resolve issues related to traffic and licencing
• Assist with the renewal and issuance of drivers licenses
• Organise and maintaining physical and electronic files to traffic and licencing

Call center Agent - Webhelp call center

(2021-08 - 2022-09)

• Manage inboud calls and communications
• Follow various communication scripts when speaking to a customer
• Handle customer engagement identify customer needs
• Answer questions and solve problems
• Upsell product and service when needed
• Build sustanable customer relations
• Assist customers with the online purchases

Fashion Advisor and cashier - Zara clothing store

(2020-06 - 2021-09)

• Accurately record purchases in a point sale system
• Operated cash register
• Processing transactions accurately
• Scanning items, collecting payment
• Issuing recepts
• Handling returns and exchanges
• Organise kids department
• Unswer incoming calls on customer request provide what they need
• And provide excellent customer service

National Diploma - Travel in Tourism - College of Cape Town (2021)

National Certificate Level4 - Tourism - Ikhala tvet college (2017)