Amanda Lusizi
Health care advocate
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About
Humana Medicare plans health insurance that provides healthcare coverage for Americans. Plans offered by humana include medicare. The company offers company offer's a variety of plans based on individual needs of its customers humana also offers optional coverage such as vision, dental, prescription drug coverage and more
Experience
Health care advocate - Ttec
(2025-09)
Humana Medicare plans health insurance that provides healthcare coverage for Americans. Plans offered by humana include medicare. The company offers company offer's a variety of plans based on individual needs of its customers humana also offers optional coverage such as vision, dental, prescription drug coverage and more
- Handled members question about their plan and medication
- Advised the members following the mentor document
- Assisted members with payments
- Advised members with the type of plans they have
- Advised members with their benefits
EPWP safety and security Administrative clerck - Traffic department Gallows Hill
(2022-10 - 2023-06)
- Handling and Processing of various traffic documents
- Checking documents for accuracy
- Recording and maintaining accurate records
- Entering data into computer ensuring accuracy and completeness of records
- Provide information and assistance to the public
- Answer inquiries and resolve issues related to traffic and licencing
- Assist with the renewal and issuance of drivers licenses
- Organise and maintaining physical and electronic files to traffic and licencing
Call center Agent - Webhelp call center
(2021-08 - 2022-09)
- Manage inboud calls and communications
- Follow various communication scripts when speaking to a customer
- Handle customer engagement identify customer needs
- Answer questions and solve problems
- Upsell product and service when needed
- Build sustanable customer relations
- Assist customers with the online purchases
Fashion Advisor and cashier - Zara clothing store
(2020-06 - 2021-09)
- Accurately record purchases in a point sale system
- Operated cash register
- Processing transactions accurately
- Scanning items, collecting payment
- Issuing recepts
- Handling returns and exchanges
- Organise kids department
- Unswer incoming calls on customer request provide what they need
- And provide excellent customer service
Education
National Diploma - Travel in Tourism - College of Cape Town (2021)
National Certificate Level4 - Tourism - Ikhala tvet college (2017)
