Amanda Maphosa

Dedicated and reliable Administrative and Customer Service professional with over 8 years of experience in administration, sales support, customer service, retail operations, inventory management, and team supervision. Experienced in handling customer enquiries, processing sales orders, maintaining accurate records, operating POS systems, and supporting business operations. Strong communication, organisational, and problem-solving skills with a commitment to delivering excellent customer service.

General Assistant at Batsumi Hygiene Services & Projects (2025-01 – 2025-11)

• Received and managed stock deliveries.
• Maintained workshop standards and cleanliness.
• Provided excellent customer service.
• Performed data capturing and filing.
• Assisted with staff training.
• Managed social media advertising.
• Responded to customer telephone enquiries.

Sales Administrator at B21 Group (2022-01 – 2024-12)

• Processed customer orders accurately.
• Managed customer records using CRM software.
• Responded to customer enquiries via phone and email.
• Coordinated deliveries and order tracking.
• Assisted with returns and customer complaints.
• Worked closely with internal departments to ensure smooth operations.

Assistant Team Manager at Mbalenhle Media (2021-01 – 2021-12)

• Supervised daily team activities.
• Scheduled and trained staff.
• Assisted the General Manager with operations.
• Handled customer enquiries and complaints.
• Maintained high standards of customer service.

Cashier / Sales Assistant at Pep- Cell (2018-01 – 2020-12)

• Processed cash and card transactions.
• Operated POS systems.
• Assisted customers with product selection.
• Balanced cash drawers.
• Managed refunds and exchanges.
• Restocked merchandise and monitored inventory.
• Maintained store cleanliness and merchandising standards.

Grade 12 – Senzangakhona Secondary School (2011 – 2011)

End User Computing – Great Heights IT College (2015 – 2015)

HIV/AIDS Care & Counselling – University Of South Africa (2020 – 2020)